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Project Manager - Managed Print Services (MPS)

ARC Document Solutions San Ramon, CA
  • Posted: over a month ago
  • Other

Managed Print Services (MPS) Project Manager

The Role:

The Project Manager (PM) is responsible for all operational aspects of our Global Services and Premier Account client relationships. The will coordinate with our local internal and global management teams on potential client analysis, equipment placements, fleet rationalizations, project planning, client MPS integrations and provide the on-going client support throughout the lifetime of the contract. Client support roles include managing program changes, ensuring contractual standards and service level agreements (SLAs) are met or exceeded by our ARC teams. This role is a high-visibility, fast paced role that requires travel to client national and international locations. ARCs clients will typically have 25-100 different office sites. A PM will typically visit the top 10% of a clients locations.

The ideal candidate for this role has a college degree along with 2+ years experience in an operational, project management, or technical sales role prior to becoming an PM.

This is what you get to do:

  • Coordinate on-site studies of existing print-related equipment and operation
  • Ensure all print equipment is known prior to ARCs management of account
  • Create and deploy project management plans for site analysis, print fleet utilization benchmarks, right-sizing of fleet to new MPS ratios
  • Work in conjunction with national account managers to support them with client analysis
  • Project manager for national and global deployments of ARCs MPS program; assist in managing the deployment of document management tools
  • Coordination of local ARC divisions to deliver consistent quality among all client locations
  • Oversee and manage Profit and Loss for assigned accounts
  • Manage client fleets proactively by using ARCs fleet monitoring software (DCA) to monitor volumes and service issue
  • Coordinate equipment upgrades, removals, additions
  • Coordinate work with colleagues in various time zones
  • Regular travel to client offices (primarily domestic, 1-2 day trips)
  • Develop and present client materials for training and demonstration of ARC services

Professional Skills:

  • Must be capable of advanced level of business understanding and knowledge
  • Strong organizational skills with the ability to multi-task and meet deadlines in a dynamic, fast-paced environment, while projecting a positive attitude
  • Have exceptional communication, presentation and organization skills (time/project management; prioritize tasks, able to multi-task, keep on deadlines, etc.)
  • Have an acute attention to detail
  • Enjoy working in a team atmosphere as well as be comfortable working independently
  • Ability to get results in a very decentralized and loosely structured organization

Education & Work Experience:

  • Bachelor's degree and/or a minimum of two years of MPS related experience
  • Highly proficient in Microsoft Excel, Word, PowerPoint and SharePoint (MS Project a plus)
  • Experience in the Architectural, Engineering and Construction marketplace a plus
  • Experience working for IKON, Staples Business Services, OfficeMax Business Services, Pitney Bowes, Canon, HP, Oc, Toshiba, Ricoh/Savin, Xerox or related business management and document management companies a plus
  • Project management experience a plus

We Offer:

  • Comprehensive Employee benefits that include full health, dental, vision and life insurance as well as a 401-K Plan with company matching
  • Employee Stock Purchase Plan giving you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
  • Management team that supports you and want to see you be successful
  • Culture of caring for our employees

To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.


ARC Document Solutions

Why Work Here?

Awesome product, great reviews -- Won Best Software in 2018!

About ARC® (NYSE: ARC) ARC® provides information management for the building lifecycle. Our solutions reduce costs and increase efficiency in our customers’ offices, in their archives, and for their projects. The Company provides onsite managed print services (MPS), archiving and information management (AIM), construction document and information management (CDIM), as well as the sale of web and cloud-based applications to support these services. We operate more than 170 service centers in North America, more than a dozen locations in China, and select locations in the U.K., Hong Kong, Australia, and India. And when we need to reach even further, we partner with qualified service providers in more than 40 countries around the world. ARC is headquartered in Walnut Creek, California, and publicly traded on the New York Stock Exchange, ticker symbol ARC. ARC’s Mission Statement is to deliver our customers’ time-critical information, whenever they want it, wherever they want it, in whatever form they want it. For more information please visit About ARC Technology Solutions. ARC Technology Solutions is the technology-focused business unit of ARC Document Solutions. ARC Technology Solutions delivers game-changing productivity improvements for the Construction and Facilities Industries through a combination of software and unique industry-specific services. Our customers can get accurate Information instantly, anytime, anywhere and on any device. We help teams save time, increase productivity, cut costs, prevent errors and become the heroes of their organizations. ARC Technology Solutions - Projects delivers productivity improvements for Construction companies throughout the building lifecycle for. 3D visualizations and cloud-based close-out documents help win business. With BIM Modeling services, identify and resolve conflicts before construction starts. SKYSITETM software and mobile apps enable your teams to store, organize, access, markup, sync and easily share and track ALL your project documents, anytime, anywhere and on any device. Provide building owners with cloud-based close-out documents instantly. Custom development is available for enterprise customers. ARC Technology Solutions - Facilities delivers significant time savings, productivity increases and cost reductions for Facilities Teams. We scan your large and small format documents from any North American or U.K. facility location, add indexing and intelligent navigation, and provide anytime, anywhere access to your critical facilities’ information through our cloud-based SKYSITETM software and mobile apps.

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