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Customer Service Specialist - Partially Remote

APR Staffing
Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Customer Service Specialist
Job #: 9546
Location: Portland, OR - Hybrid
Duration: 5+ month contract

Job Description: Summary:

The main function of a customer service specialist is assisting our dealer network and parts distribution centers (PDCs) with all parts order issues. We are a customer service support call center and case management team that focuses on parts ordering and delivery. We work directly with our customers and strive for excellence in customer service and follow-up to provide the following order information to our customers: shipment tracking information, status reporting, order cancellation assistance, etc.

Job Responsibilities:
• Resolve customer inquiries for part and order status using case management tool and SAP
• Work internally with cross functional partners to ensure accurate communication on customer orders
• Timely communication on dealer cases (Case management tool)
• Ensure timely processing of order exceptions and investigations
• Build rapport with the dealer network and internal partners through professional and standardize communication
• Support internal partner needs regarding inquiries relating to order status
• As a customer service role, professionalism and adherence to the standard process is required to ensure customer experience is maintained

Skills:
• Customer Service experience required
• Excellent verbal and written communication skills
• Strong Attention to detail and ability to multitask
• Ability to work independently managing day to day functions with the flexibility to change tasks when needed.
• Ability to investigate and determine solutions to complex issues in a fast paced environment.
• Excellent problem solving ability.
• Demonstrate ability to work in a team oriented environment with a focus on customer service and satisfaction required
• Strong experience with computer applications, such as MS Outlook or data entry software

Education/Experience:
• High school diploma or GED required, Associates degree or bachelor’s degree preferred
• 1+ years customer service related experience required.
• Supply chain experience not required but preferred

Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.

Company Description
APR Staffing was born from the merging of two well-respected staffing firms in Portland. ieSolutions, founded in 2002, has a long history as one of the largest locally owned technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned wide-spread acclaim for being a fast-growing and highly motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest growing and most respected professional staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative talent. We provide information technology, engineering, operation, technician, analyst, project management and administrative talent to our clients through out the Pacific Northwest.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

APR Staffing

Why Work Here?
Connecting Talent with Opportunity

APR Staffing was born from the merging of two well-respected staffing firms in Portland. ieSolutions, founded in 2002, has a long history as one of the largest locally owned technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned wide-spread acclaim for being a fast-growing and highly motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest growing and most respected professional staffing companies in Oregon and Southwest Washington. Collaborating with our customers, we augment their workforce with technical and administrative talent. We provide information technology, engineering, operation, technician, analyst, project management and administrative talent to our clients through out the Pacific Northwest. APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Address

Portland, OR
USA

Industry

Business

Website

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