Apogee Delivery and Installation is a National Brokerage company providing 3rd party logistics services to many retail organizations. An integral part of our service offering is coordinating Independent Motor Carriers to provide services for the home goods to consumer homes and businesses on behalf of our clients throughout the country. We are providing top-tier experiences in the Southern Florida Area market for a leading e-commerce company who sells Home goods.
We are currently seeking to hire an enthusiastic and motivated Operations Manager for our Pompano Beach location. The manager will be responsible for assisting the Vice President in overseeing operations by interacting with the client to manage the day-to-day operations, client relations and relationships with motor carriers.
The qualified candidate should have experience in distribution, customer service and preferably experience with final mile delivery. Candidate must also have a proven track record in improving overall operations, excellent team building and organizational skills, the ability to make important decisions.
This position requires a self-starter who can oversee, manage, organize and recruit. Also lead, manage automated routing systems and work with customer service personnel to develop our business relationship with our clients and their customers in a decentralized environment.
Responsibilities And Duties
Work with Management to achieve company productivity and performance objectives, Monitor key performance indicators; proactively identifying trends; Recruit and oversee independent motor carriers; Client and customer service relations; Conflict resolution; Oversight of claims management; Maintain and uphold company policies and procedures; Understand every staff position at the location and assist/perform all duties as needed;
· 2+ years of demonstrated leadership and motivational skills
· Highly proficient in the use of MS Word, Excel, Outlook
· Home delivery background (LTL experience acceptable)
· Hands-on experience with routing technologies
· Available for flexible work schedule, including weekends (with very occasional travel)
* Experience dispatching a network of 5 or more Independent Home Delivery Contract Carriers is a big plus
* Candidates with home delivery experience and connections in the contract carrier community preferred.
The ideal candidate will have geographical area knowledge of the Commonwealth of Pennsylvania, exceptional customer service skills, the ability to problem solve and provide resolution to issues in a fast-paced environment. Applicants must be flexible to work on weekends.
Job Type: Full-time
Salary: $35,000.00 to $40,000.00 /year DOE