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Technical Support / Customer Success Representative

API Nation
San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

API Nation is a fast-growing software Integration company, at the heart of which lies our Integration as a Service (IaaS) platform. 
Our Technical Support / Customer Success Representative is a technical, customer-facing role. In this role, you will be working closely with customers in the residential real estate industry (real estate agents, brokers, marketers, franchises, and technology companies). You will be helping them automate their manual work, connect their software applications, resolve issues and configure integrations. 

This is an amazing opportunity for individuals looking to enter the software industry and technologists looking to gain business experience and develop client relationship skills.

This position is fully remote for our team based in San Diego, CA

What you will do:

  • Monitor customer integration software, customer support email, responding promptly to Tier 1 and 2 user inquiries.
  • Perform Tier 1 and 2 troubleshooting and triage, ideally for node.js software problems for internal and external users.
  • Monitor ticket queue volumes and work with the team to ensure customer issues are resolved.
  • Learning customers’ business processes and identifying work to automate our business processes.
  • Helping clients connect their software and configure the integrations.
  • Update and maintain accurate client data; including but not limited to data scrubbing, importing and exporting data, and manual changes.
  • Sending 30 to 50 emails, making 10 to 15 phone calls, and holding several screen share meetings.
  • Work closely with all departments within the company to resolve any integration issues.
  • Provide support for production, platform, and operations.
  • Assist in identifying trends in software or system problems - implementing new processes as needed.
  • Hold or participate in client live sessions.
  • Document user problems, resolutions, and new solutions for future reference.

Who you are:

  • You have 1+ years of Node.js (Bootcamp is fine).
  • You have 1+ years MERN stack (Javascript) (Bootcamp is fine).
  • You have some Tier 1 or 2 customer integration support.
  • You have 2+ years of experience in Customer Service (any customer service is fine).
  • You’re empathetic.
  • You love code and API’s.
  • You love figuring things out.
  • You love variety.
  • You’re an excellent communicator.
  • You’re solid on time management.
  • Work Central time-zone hours.
  • You want to work in a software startup.

What we’d love:

  • Postman
  • AWS
  • Jira
  • Mongo DB
  • Hot Jar
  • Heroku
  • Sumo Logic
  • Stripe
     
Company Description
Imagine a place where talented and driven people, band together into high-performing teams. Where love for customer experience and success is at the core. Where everyone tells it as it is and no one tolerates mediocrity or B.S.

Welcome to API Nation.

API Nation is a fast-growing software Integration company, at the heart of which lies our Integration as a Service (IaaS) platform. Using this platform, we need your help to build a marketplace of simple software integrations which solve very complex customer business problems.

API Nation

Why Work Here?
Fast track your professional growth by joining an early-stage software company building amazing products and solving real business needs.

Imagine a place where talented and driven people, band together into high-performing teams. Where love for customer experience and success is at the core. Where everyone tells it as it is and no one tolerates mediocrity or B.S. Welcome to API Nation. API Nation is a fast-growing software Integration company, at the heart of which lies our Integration as a Service (IaaS) platform. Using this platform, we need your help to build a marketplace of simple software integrations which solve very complex customer business problems.

Address

4885 Greencraig Lane

San Diego, CA
USA

Industry

Business

Website

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