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Customer Service Specialist

AMWASTE LLC Birmingham, AL
  • Posted: over a month ago
  • Other

AMWASTE, LLC has immediate opening for an Customer Service Specialist to work at their operation located in the Birmingham, AL area. Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

Reserve Scale Attendant: Provides general recordkeeping, customer service and administrative support at truck scales when the Scale Attendant is unavailable.

ESSENTIAL RESPONSIBILITIES:

Customer Service Specialist:

  • Answers the telephone or greets the customer.
  • Provides prompt and correct information about collections, rates, billing, and account status.
  • Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
  • Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
  • Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
  • Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
  • Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Scale Attendant

  • Directs trucks to scale and records full and empty weights.
  • Calculates fees due according to net load weight and collects fees or records charge.
  • Compiles record of garbage weights by category (such as recycle).
  • Balances the cash drawer and checks for incorrect ticket entry daily.

QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

Education and Experience

  • High School Diploma or GED preferred.
  • Two years related experience and/or training in office or public contact work.

Salary: $10 to $14 per hour TO START!

AMWASTE LLC

Address

Birmingham, AL
USA

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