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Deskside Support Specialist

AMS Staffing, Inc.
Lancaster, SC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Please send/submit your resume in WORD format if you are interested in this Deskside Support Specialist opening with our client in Lancaster SC. The position is primarily 100% on-site in Lancaster SC (29720)

Title: Deskside Support Technician

Term: Full Time

Location: Lancaster SC (29720) - 100% On-site

Compensation: $50K - $62K + EXCELLENT benefits, great 401K match and discretionary bonus

No Visa transfer, sponsorship or C2C available for this client.

Roles and Responsibilities:

  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Upgrade various hardware and software
  • Analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion. Provide end user training where required.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary.
  • Accurately record, update and document requests using the Helpdesk system.
  • Install and configure new IT equipment.
  • Maintaining the integrity of the security of the network including remote access, password access, file access, intruder access, and protection against malware
  • Performing user analysis, trouble shooting problems, and following through to resolution
  • Develop and maintain end-user documentation of various software and procedures.
  • Escalate problems and issues to management or vendors as needed
  • Providing support of the highest technical level for home office and remote employees
  • Perform other assigned duties as may be required in meeting company objectives
  • Communicate effectively with other departments within the organization and function within a team environment.
  • Regular attendance is required.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Minimum Requirements:

  • Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community
  • Working knowledge of networking concepts & technologies, Operating System technologies, Security concepts
  • Systems knowledge, documentation and methodical problem solving skills
  • Must be customer service oriented
  • Excellent verbal, telephone, and written etiquette
  • Proven ability to follow instructions, work under supervision, and multi-task
  • Effective and efficient troubleshooting and problem solving skills
  • Must be reliable and possess good organizational skills
  • Ability to lift, move and inspect computer terminals, servers, switches, routers, printers and related equipment
  • Ability to enter and access information from a computer
  • Capable of sitting for prolonged periods of time at a computer screen
  • Ability to operate general office equipment such as computers, copiers, fax, etc.
  • Works in office conditions but may be required to visit other department locations with data processing and related communication equipment

Education and Experience:

  • Associates degree in Computer Science (BS preferred) and/or equivalent technical certification with a minimum of 2 years of Information Technology work experience in a LAN/WAN environment.
  • Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.
  • Working technical knowledge of network and PC operating systems, including the most current Desktop and Server operating systems.
  • Working technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory and TCP/IP.
  • Hands-on hardware/software troubleshooting experience.
  • Able to install, support, and troubleshoot server and PC hardware components and peripherals.
  • Prior experience with a helpdesk ticketing system.
  • Prior experience working with imaging software to configure and deploy computers.
  • Prior experience troubleshooting multifunction-printers

AMS Staffing, Inc.


Lancaster, SC



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