Dallas, TexasPosition Description
Make Your Mark and Enjoy a Positive, Values-Driven Culture in a New, Influential Role with Career Runway at the Nation's Largest Healthcare Staffing Company
A proven ability to provide strategic leadership in complex environments, working knowledge of continuous improvement and quality, and solid business acumen. If this describes you, consider aligning your career with AMN Healthcare. You will:
- Make an impact in multiple areas, from driving efficiencies in the credentialing process to cultivating high-engagement/high performance culture to supporting the implementation of a high-reliability framework across the CCO organization.
- Help shape this newly-created position and play an influential role in the organization of the Chief Clinical Officer.
- Impact healthcare from a unique vantage point, including ensuring we put competent, high-quality providers in place to help patients.
- Join a company that not only is enjoying strong growth, but also hires with an eye to the future.
- Enjoy a fast-paced, entrepreneurial culture driven by a strong mission, vision and values.
AMN Healthcare is the innovator in healthcare workforce solutions and staffing services to healthcare facilities across the nation. Our workforce solutions -- including managed services programs, vendor management systems and recruitment process outsourcing -- enable providers to successfully reduce complexity, increase efficiency and improve patient outcomes within the rapidly evolving healthcare environment. We provide our employees with a unified and inspired workplace guided by our core values. In 2018, AMN Healthcare was ranked on Forbes list of America's Best Mid-Size Employers as well as Fortune's list of the 100 Fastest Growing Companies.
Reporting to the Chief Clinical Officer (CCO), you will provide leadership to a Senior Director of Nursing Credentialing, Senior Director of Locum Tenens Credentialing and Manager of Allied Credentialing. This group oversees more than 250 team members, including managers, supervisors, team leads, analysts and licensing specialists. Team members are based in Texas, California and Connecticut. You also will coordinate with some offshore resources.
You will be responsible for providing strategic vision, leadership and excellence for the clinical credentialing operations teams that support providers in the physician, allied, and nursing divisions. You'll direct, motivate and energize your leadership teams and cross-functional work teams to ensure operational excellence as well as customer and team member engagement and retention.
Some of the ways you'll be able to move the needle:
- Transforming credentialing processes to be more efficient, effective and agile.
- Defining the roadmap for process improvements, including operations, technology and talent.
- Promoting stability in the credentialing leadership team and making sure we have the right talent in the right places.
- Helping define and enhance the provider experience in partnership with HR and other functional areas.
- Promoting a culture that engages front-line staff to support strong performance and retention.
- Exploring creative ways to infuse quality into the credentialing process in ways that help differentiate us.
In addition, you will partner with the CCO to help drive a cross-enterprise initiative to establish an environment of high reliability throughout the CCO organization. You'll drive high reliability in the credentialing process, and also collaborate with leaders in IT, HR, Clinical, Legal and other areas to ensure strong cross-functional integration. The initiative will involve changes in behaviors, technology, processes and more.Role Specifics
As Head of Clinical Credentialing Quality, you will:
- Assume responsibility for aligning internal KPIs with the client strategies and KPIs focused on clinician and nurse leader experience.
- Serve as the innovation leader in credentialing and quality in partnership with the CCO
- Connect with clients and partners to create customer service and intimacy plans for credentialing process and outcomes
- Direct and lead a team of 250+ members in three locations providing healthcare credentialing
- Serve as the primary advocate for ensuring that the company's screening, retention, evaluation and review processes are aligned to promote clinical excellence and a high standard of patient care
- Apply creative vision to connect the needs of client facilities and health care providers with the services of the organizations -- consistently following current practices and regulations and proactively striving to produce complementary programs as needed
- Drive organizational harmony by identifying barriers for success and leading activities that break down silos that prevent innovation
- Facilitate the communication channels and relationships necessary to create and maintain positive interdepartmental communication
- Manage and execute operations projects
- Direct on-time, quality delivery of work, and also perform the role of counselor and coach -- exercise problem solving skills, craft and present actionable recommendations and work with leaders and staff to implement solutions
- Champion new processes by taking a holistic view of problems and opportunities while proposing value, casting vision and managing change
- Measure the viability of process improvements and system enhancements by quantifying recommendations geared toward increasing business results
- Develop and lead a team with a focus on operational and innovative discipline
- Strategize, plan and develop appropriate rewards/recognition for staff and management to effectively promote the department, retain staff and consistently reach stretch goals
To be a good fit for the Head of Clinical Credentialing Quality opportunity, you will have:
A bachelor's degree in Business Administration, Nursing or equivalent degree
- Minimum 10 years of management and operations experience, at the director level or higher, in a department of 50+ team members
- Healthcare experience is strongly preferred, and credentialing experience would be ideal
- Executive-level leadership skills, including the ability to:
- Uncover and address connections and issues
- Energize cross-functional work teams to respond to client/customer needs
- Working knowledge of process improvement and quality methods, such as Lean Six Sigma
- Proven project and change management skills
- Financial acumen and experience managing budgets
- The ability to monitor and leverage metrics
- A track record of success in promoting culture that drives engagement and performance
Just as important will be the following competencies and characteristics:
- A demonstrated ability to think both strategically and tactically
- Strong analytical and conceptual skills
- Well-developed problem-solving skills and an amiable approach when working through difficult situations with peers, vendors and direct reports
- Very strong communication skills, including the ability to interact effectively at all levels, from recent graduates to C-level executives
- A high level of initiative and independence, with the ability to manage multiple conflicting priorities in a fast paced environment
Preferred but not required:
- A master's degree in Business Administration, Nursing or equivalent
- A background in licensure, risk management, compliance or related areas
- Lean Six Sigma White or Yellow belt certification
- Solid working knowledge of technology, particularly in using it in decision support and improving processes
- Experience with clinical staffing in a hospital setting
- Experience in call center environments
You also will need to be willing and able to travel 10 to 20% of the time.Success Factors
To excel in this role you will possess enterprise-level expertise in driving strategy and implementing solutions that deliver best practices service results. The ability to navigate complex and fast-paced, deadline-driven environments with a customer centric focus is critical. You should be able to understand the pain poin