Looking for an opportunity to leverage your tech skills and Property Management experience? If you have demonstrated leadership skills, strategic focus, and flourish in a collaborative environment, AMLI Residential is the place to be. AMLI has a rare opportunity for a Vice President- Operations Technology Implementation and Support based in our Atlanta Regional office. This is a national position that is highly visible and critical to the success of our on-site operations.
In this role, you will be responsible for overseeing systems and IT staff that directly support the operational functions at 60 plus apartment communities. This includes oversight of Tier 1 Support (Help Desk), liaison with existing software vendors, managing operations technology initiatives, and ensuring that operations management systems optimize the customer experience. AMLI is a leader in sustainable LEED® & ENERGY STAR® certified luxury apartment communities.
AMLI encourages forward thinking and new ideas, creating a culture that values employee contributions. Essential Functions of the Job: • Manages internal staff including Tier 1 Support and outside contract resources as needed. • Leads and/or participates in technology and information systems related projects. • Directs and delegates setup and configuration of IT software systems for property acquisitions and dispositions. • Evaluates business case requirements, new technologies and tools. • Represents company strategic interests on partner customer advisory councils and boards. • Facilitates and documents business requirements for various IT initiatives. • Provides leadership and direction for staff under his/her/their supervision, which includes but not limited to; effective employee relations, compliance with employment laws, ongoing training, development and staff motivation • Interface with the CEO of AMLI Management Company, CIO, and VP of Marketing on new and existing strategic IT initiatives. • Participate and provide recommendations and updates in monthly IT Steering Committee meetings. • Work closely with the training and education department to ensure systems process documentation is current and communicated. • Oversee the change management process for all systems software updates. • Participate and provide documentation for systems internal controls audits. • Ensure that the systems used by operations management to engage customers is optimized to ensure the most effective and efficient customer experience. Travel: Travel up to 20% may be required, including attendance at conferences and meetings Education and experience Required: • BA/BS in Information Technology or Business preferred and 8 -10 years of experience in an IT role with increasing levels of responsibility. Experience in the multifamily apartment industry is required. • Knowledgeable of current available technology solutions and proficient in Microsoft applications. Strong working knowledge of property management software and applicable policies/procedures required.
Entrata experience a plus. • Experience in managing a diverse workforce. Ability to manage conflict, provide strategic direction and drive business results by managing the performance of staff members • Ability to research and analyze reports and data in detail to find solutions to systems and report issues. Ability to interpret data models and match them to the strategic needs of the business. • Advanced presentation, communication and technical writing skills, must be able to present/explain complex systems design issues and proposals at a business case level to senior management. • Excellent project and resource management skills a must.
Ability to analyze the financial impact of projects and budgets to the business AMLI is an equal employment opportunity employer that encourages personal and professional growth. We offer a competitive compensation package that includes management bonuses, long term incentive and health and welfare benefits. The office is located in downtown Atlanta.