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Customer Care Administrative Support

AMF Bakery
Richmond, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary:

This position will handle the daily critical support activities for various aspects of the aftermarket business, primarily supporting USL field service, install and parts activities. In addition, this position will be expected to identify and drive process improvement initiatives, lead projects to improve the customer experience and service profitability as well as be a first point of contact for customer inquiries and issues.

Essential Duties/Responsibilities:

  • Service, Parts & Install Invoicing, accounting, and reporting
  • Service, Parts & Install, tracking and reporting
  • Accurate and timely processing of Service & Install expense reports and time sheets
  • A/R Support for Service, Parts & Install Invoice issues
  • Accurate and timely processing payroll and timesheets
  • Reporting as needed
  • Ordering and Maintaining Stationery
  • Liaising with colleagues and external contacts to book travel and accommodation
  • Organizing and storing paperwork, documents, and computer-based information
  • Using a variety of software packages, such as Microsoft Word, Outlook, Excel, Microsoft Dynamics CRM, Concur etc., to produce correspondence, documents, maintain presentations, records, spreadsheets and databases & run reports and dashboards.
  • Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail
  • Service Dispatching & Scheduling support


  • Minimum 3 Years' experience in a customer service environment
  • Prior field service or parts department experience is a plus


  • Microsoft Office Suite (Word, Excel, Access, Outlook)
  • High Energy Personality
  • Ability to handle multiple tasks simultaneously
  • Accurate Data Entry
  • Microsoft Dynamics 365 and CRM experience a plus
  • Ability to have a basic technical understanding of machines

Working Conditions:

  • Office environment with daily trips to the warehouse
  • Ability to multitask and meet changing deadlines
  • Maintain staff confidentiality

AMF Bakery


Richmond, VA
23227 USA



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