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Bilingual Spanish/English Call Center Specialist

AMERICAN BANK N A
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
 

JOB TITLE:    BILINGUAL Call Center Specialist
REPORTS TO:    SVP, Retail

Please only apply if you are bilingual in Spanish

DUTIES AND RESPONSIBILITIES:

  • Answers and screens telephone calls in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy; arranges conference calls.
  • Exercises considerable judgement and discretion in handling requests for appointments and telephone calls.
  • Distributes daily internal/external mail and overnight packages; sends and distributes faxes. 
  • Composes, types, and distributes professional correspondence and memoranda, E-mails and faxes, using individual initiative and as assigned. 
  • Proactively establishes, and maintains highly organized filing system; files correspondence and other records. 
  • Coordinates calendars and schedules appointments, ensuring all parties are informed of and kept abreast of schedule awareness. 
  • Meets and greets visitors. 
  • Coordinates travel arrangements; completes expense reports and processes invoices; ensures that correct account codes are used and required signatures obtained. 
  • Conducts research; compiles and types statistical reports. 
  • Coordinates meetings including but not limited to preparing and distributing agendas and other meeting materials, reserving and preparing facilities, and recording and transcribing meeting minutes. 
  • Orders and maintains supplies; coordinates equipment maintenance. 
  • Manages office petty cash fund and reimbursement procedures.
  • Assists in development and implementation of department systems and procedures as needed.
  • Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.
  • Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
  • Assists with special projects as assigned.
  • Performs other related duties as assigned by management. 

AMERICAN BANK N A

Address

Dallas, TX
75220 USA

Industry

Business

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