Member Services Coordinator

A Fort Lauderdale-based company that manages non-profit organizations is looking for an organized and engaging individual to serve in a customer-service role. This position would work closely with our executive team and client associations.

Responsibilities include:

• · Assist the executive team with member services support as needed;
• · Nurture member relations through attention to detail and outstanding customer service handling of member requests;
• · Respond same day to phone and email requests from current or prospective members;
• · Refer to and update the membership database system;
• · Generate membership reports;
• · Virtual meeting and event support;
• · Other miscellaneous support.

Required/preferred knowledge and skills/abilities:

• A minimum of 3 years of administrative and/or customer service experience;
• Proficient in Microsoft Office Suite (including Word, Excel, and PowerPoint) and Adobe.
• Proficient in Zoom meetings and webinars.
• Knowledge of and/or willingness to learn Doodle, Survey Monkey, and Google Docs/Sheets.
• Familiarity with and/or a willingness to learn technical platforms.
• Strong communication skills, both written and verbal, and interpersonal skills.
• Strong customer engagement orientation.
• The ability to plan, organize and prioritize work effectively yet remain flexible in order to adapt to changes in work environment.
• Excellent time-management, prioritizing, and problem-solving skills.
• Maintain confidentiality of sensitive information.
• Ability to handle multiple assignments and projects simultaneously and work independently as well as a collaborative environment across internal departments in a fast-paced environment.
• Willingness to work as a team toward achieving individual, company, and client goals.

Company benefits include:

• Health insurance premium participation
• IRA retirement plan
• Paid Time Off including select holidays
• Professional Development opportunities
• Opportunity for Advancement