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Assistant Client Manager (REMOTE)

ALTA IT Services
Remote, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Partner Specialist/ Assistant Account manager

100% REMOTE

$75,000/year- $85,000/year


US Citizenship or Permanent Residency is required 

As a Partner Success Specialist, you will ensure Partner success by:

 

  • Having a comprehensive understanding of and documenting the Partner’s grants management business and operational objectives to include Partner roles and responsibilities, grants business functions, workflows, reports, and unique Partner needs.
  • Supporting business process gap analysis (FIT GAP) activities to identify Partner specific business process improvements and potential GrantSolutions systems/service enhancements.
  • Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings.
  • Conducting user acceptance or system testing on behalf the Partner in support of system releases.
  • Assisting the team with pertinent communications to Partners as it relates to their business process, system updates, or other grants management news.

Requirements

  • Bachelor’s degree and 4 years of experience or the equivalent combination of education and experience
  • At least 3 years of experience working in a customer facing role 
  • Apply technical troubleshooting experience to lead tasks associated with onboarding a new Partner
  • Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio is a plus
  • You will travel locally in/around the DC, Maryland, Virginia metro area
  • Candidate must obtain and maintain a Public Trust Clearance

ALTA IT Services

Address

Remote, OR
USA

Industry

Business

Website

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