Assistant Client Manager (REMOTE)
ALTA IT Services
Remote, OR
- Expired: over a month ago. Applications are no longer accepted.
Job Description
Partner Specialist/ Assistant Account manager
100% REMOTE
$75,000/year- $85,000/year
US Citizenship or Permanent Residency is required
As a Partner Success Specialist, you will ensure Partner success by:
- Having a comprehensive understanding of and documenting the Partner’s grants management business and operational objectives to include Partner roles and responsibilities, grants business functions, workflows, reports, and unique Partner needs.
- Supporting business process gap analysis (FIT GAP) activities to identify Partner specific business process improvements and potential GrantSolutions systems/service enhancements.
- Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings.
- Conducting user acceptance or system testing on behalf the Partner in support of system releases.
- Assisting the team with pertinent communications to Partners as it relates to their business process, system updates, or other grants management news.
Requirements
- Bachelor’s degree and 4 years of experience or the equivalent combination of education and experience
- At least 3 years of experience working in a customer facing role
- Apply technical troubleshooting experience to lead tasks associated with onboarding a new Partner
- Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio is a plus
- You will travel locally in/around the DC, Maryland, Virginia metro area
- Candidate must obtain and maintain a Public Trust Clearance
ALTA IT Services
Address
Remote, OR
USA
Industry
Business
