EAP - Counselor/Specialist
Call center environment: providing expertise and assistance to employee in the Employee Assistance Program. The objective of the this role is to provide telephonic mental health services, employee assistance services, triage and special services according to measurable criteria to meet the needs of callers and the contractual obligations of customers.
Primary responsibilities include: Providing telephonic Assistance to employees who are dealing with a variety of issues, including workplace stress, family issues, and mental health needs. Responding to crisis calls, determining member eligibility and benefit coverage, and performing call triage as appropriate. Initiating counseling referrals and providing certification for appropriate outpatient care. Assisting in the coordination of services with the provider. Updating and making clinical notes in the care management database.
Previous EAP experience is a plus, as are clinical phone and assessment skills.
Computer proficiency and excellent communication skills are a must.
Experience in a variety of settings, as well as working with a wide age range of patients is helpful.
Masters (MA) degree or higher in a mental health or related field.
Minimum of five (5) years of post graduate experience, or three (3) years with EAP experience.
Experience in brief cognitive-behavioral, problem solving interventions, family intervention, crisis intervention, and marital/parenting issues are necessary.
EAP certification and/or Experience in Employee Assistance Programming a plus.
In addition, for specialty of Management Consultation, case management experience necessary.
Prior work with managers and prior work with substance abuse issues a plus.
Computer skills necessary, proficient with Microsoft office, Word and Excel.
Excellent Clinical Skills.
Assessment Skills Experience in a variety of settings and serving a variety of populations. Ability to handle a high volume of work and keep up with a fast paced and changing environment.
Desired start is October 30th
Working hours are 9:30-6pm EST
All in-office positions –
1818 Market Street 19th Floor
Philadelphia, PA 19103
Masters degree is required, as well as at least 2 years post-masters experience.