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Customer Service Rep 1

All Metals Processing Of Orange County Llc
Santa Ana, CA
  • Posted: March 10, 2023
  • Full-Time
Job Description


Under the direction of the department Supervisor/Manager, the Customer Service Representative is responsible for taking incoming calls from customers and coordinating customer needs with the production team for on-time delivery.


  • Provide excellent customer service when on the phone and answering any general questions for our customers.
  • Responsible for creating and maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
  • Responsible for providing and following up on status updates and lead time concerns.
  • Responsible for updating order information in our custom computer program during and after each call.
  • Works closely with the production team and stays up to date with order schedules or any changes.
  • Adhere to safety regulations.
  • Perform other duties as assigned.


  • 1-2 years of customer service experience.
  • Experience in Aerospace industry, a plus.
  • Good computer skills and working knowledge of MS software (Outlook, Word & Excel).
  • Possess good organizational skills and attention to detail.
  • Ability to effectively communicate both verbally and in writing with team members at all levels within the organization.


Due to ITAR regulations, this position requires that the employee must be a U.S. Person (U.S. Citizen or Permanent Resident).


  • Walking/Sitting for periods of time.
  • Exposed to artificial lighting in office environment.
  • Exposed to heat, noise and chemical fumes while in production areas.
  • Use of office equipment (telephone, computer, fax, copiers, etc.).


  • Medical, dental, vision and life insurance
  • Voluntary Benefits
  • PTO Hours
  • 401(k) retirement account
  • Six Paid Holidays
Shift Hours
7:00 AM - 3:30 PM

by Jobble

All Metals Processing Of Orange County Llc


Santa Ana, CA
92725 USA



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