Customer Service Rep 1

POSITION SUMMARY:

Under the direction of the department Supervisor/Manager, the Customer Service Representative is responsible for taking incoming calls from customers and coordinating customer needs with the production team for on-time delivery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide excellent customer service when on the phone and answering any general questions for our customers.
• Responsible for creating and maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
• Responsible for providing and following up on status updates and lead time concerns.
• Responsible for updating order information in our custom computer program during and after each call.
• Works closely with the production team and stays up to date with order schedules or any changes.
• Adhere to safety regulations.
• Perform other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• 1-2 years of customer service experience.
• Experience in Aerospace industry, a plus.
• Good computer skills and working knowledge of MS software (Outlook, Word & Excel).
• Possess good organizational skills and attention to detail.
• Ability to effectively communicate both verbally and in writing with team members at all levels within the organization.

ITAR REQUIREMENT:

Due to ITAR regulations, this position requires that the employee must be a U.S. Person (U.S. Citizen or Permanent Resident).

PHYSICAL DEMANDS:

• Walking/Sitting for periods of time.
• Exposed to artificial lighting in office environment.
• Exposed to heat, noise and chemical fumes while in production areas.
• Use of office equipment (telephone, computer, fax, copiers, etc.).

BENEFITS:

• Medical, dental, vision and life insurance
• Voluntary Benefits
• PTO Hours
• 401(k) retirement account
• Six Paid Holidays

by Jobble