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Customer Service Representative

AKA CORPORATION Fort Collins, CO
  • Posted: over a month ago
  • $12 to $12 Hourly
  • Part-Time

Customer Service Representative Position

What You'll Do:
Work with inbound and/or outbound phone calls, and email to address the needs of our customers.
Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
Provide solutions, recommendations and service information with a sense of urgency, positivity and empathy.
Enter, schedule and coordinate customer moves
Prepare and accurately complete all required paperwork
Follow-up with customers post-move to ensure satisfaction
Proactively resolve customer concerns, complaints or customer service issues
Manage time effectively and work effectively with other members of the team
Upholds the company standards for excellence and commitment to service in the interest of maintaining client satisfaction and an impeccable reputation

Qualifications/Requirements:
Strong desire and passion to help people.
Excellent interpersonal, verbal and written communication skills.
Ability to build relationships with clients and coworkers.
Strong organization and time management skills.

Education & Experience
High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
Beginner to Intermediate knowledge and use of Microsoft Word, Excel.
Polished phone demeanor, tone, and etiquette are required.

Job Type: Part-time

Salary: $11.50 to $12.50 /hour

Job Type: Part-time

Salary: $11.50 to $12.50 /hour

AKA CORPORATION

Why Work Here?

Come work with a fast growing moving company with opportunities to become a owner/operator of our first franchise.

Address

2217 AirWay Ave # 6, Fort Collins, CO 80524
Fort Collins, CO
USA

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