Desktop Support Technician
- Expired: March 09, 2021. Applications are no longer accepted.
Job Description LOCATION: Fremont, CA COMPENSATION: Pay rate is $16 - $18/hr; 40-hour work week. Overtime is available. This position is full time contract and offers paid holidays and 10 days of PTO with 401K matching of 3% once eligible.
BASIC QUALIFICATIONS: · Windows User/Technician · Must be able to physically lift and move workstation equipment · Desktop Support in an Enterprise environment preferred. RESPONSIBILITIES: · Windows and PC upgrades, currently working on moving to Leaf 9. · Imaging & PC Deployment · Maintain PC’s and printers; minimizing downtime · Install PC hardware for end-users · Analyze and diagnose problems reported by end-users · Track and update all problem calls through corporate tracking system · Be asked to assist with other various IT related projects · Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
· Follow documented process and advise on any improvements REQUIREMENTS: · This position will support both Windows and Mac Environments. · Must have strong skills in windows migration and leaf upgrades. · Requires experience installing, configuring, and troubleshooting Windows 10 hardware.
· Experience with enterprise hardware including managing to configure and troubleshooting BIOS settings. · Experience with full disk encryption products. · Experience with remote desktop protocols (RDP).
· Desktop management and OS migration experience with Windows 10. · An ideal candidate will have excellent written and spoken customer service skills, professional demeanor and appearance. EDUCATION High School Diploma or GED required.
A+ certification preferred. Company Description American IT Solutions, Inc. provides "World Class Technology Services to Small Businesses and fortune 500 companies nationwide." Founded in 2003, American IT Solutions, Inc.
(AIT) combines award winning hardware solutions with customer focused managed sourcing services. This unique solutions suite provides our clients with state-of-the-art computing hardware and decreased staff costs while optimizing organizational performance.
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