Customer Service Representative

HERE WE GROW AGAIN!

Air Pros USA is looking for goal-oriented Customer Service Representatives to join our Team.

Earn great pay and work the premiere company in Heating and Cooling service.  

With locations servicing Florida, Georgia, Texas, Washington, and Colorado we are growing.  Are you ready to grow with us? Apply today.

We are looking for Call Center Representatives that will be the liaison between our company and its current and potential customers. We are a rapidly growing Heating and Cooling, Plumbing and Electrical Company based out of Colorado Springs. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. If you have what it takes to grow with us apply today.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Must pass a pre-employment background check and Drug Screen

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