We are seeking customer service professionals who are trainable and coachable to the unique niche market we have created for ourselves. Client Support Services Agents will handle outbound calls to members who have requested our services. Support service staff will explain program features and enroll members in any annual or permanent programs they need and qualify for. Join our team of career minded individuals! Bonuses based on performance. Promotion based on results.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Outbound calls, video conferencing
- Document and update customer records and applications based on needs and interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, technical processes, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Why Work Here?American Income is the flagship firm of Globe Life, Inc, #595 on the Fortune list, traded on the NYSE under GL and is in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom. AIL has maintained an A+ superior rating from AM Best Company for 33 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine as well as Monster.com top 100 companies to work for in America. We are currently the #1 agency in our market internationally. Our branch's territory encompasses all of Kansas and Colorado, in addition to Nebraska, Oklahoma, Missouri, Texas and Arkansas. AIL was founded in 1951 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (22,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide), ranked 2nd nationally in overall customer satisfaction J.D. Powers & Associates for 2020.
Supportive environment and great culture. Lots of room for growth!