Would you like to earn money weekly while in training?
Do you enjoy working as part of a collaborative team, all committed to a common goal?
Do you take pride in your ability to resolve issues for customers and enjoy doing that?
Are you customer-focused in everything you do?
Would you like to work for one of the Best Employers for Graduates in 2019?
If so, keep reading...
Apex Horizon is excited and growing!!! We are gearing up for the last class of the year. Currently seeking exceptional people to join our high performing customer service team. We are looking for high energy, well-spoken individuals with a great attitude and solid computer skills who are customer-centered and thrive in a collaborative, dynamic and supportive culture.
We offer :
Clear growth path within Customer Service and our organization
Summary: The Customer Service Representative I will provide total support to our customers. They interact with customers to provide and process information in response to orders, purchases, inquiries, concerns and requests about products and services. They are cross trained to learn customer service, team leadership and management.
Essential Responsibilities include the following. Other duties and special projects may be assigned
Answer inbound questions in a face to face manner at client focused events.
Process various types of Telecommunication orders within the appropriate deadlines
Research internal and external customer inquiries and provide problem resolution using the most up to date resolutions.
Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
Comply with the Attendance Policy and adhere to established department goals and guidelines
Assist customers in decision making process to ensure a quality experience
Provide individualized customer service with high quality and professional standards
Required Qualifications and Skills:
High school diploma or equivalent
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job