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Nightshift Network Operation Technician

AGJ Systems and Networks Gulfport, MS
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are a premier provider of IT services on the Gulf Coast. We are expanding and need a Network Operations Technician who will help manage and troubleshoot IT infrastructures for our clients.

This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, and thrives working in a fast-paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.

Education/Certification/Experience

Ø Degree in a related technical discipline, or the equivalent combination of education and technical certifications is required.

Ø 2-3 years of experience with a Managed Service Provider (MSP) preferred.

Ø 2-3 years of experience with Microsoft Server environments. (Virtualization experience a plus)

Ø At least One year of experience working with cloud platforms such as Office 365, Azure, Etc.

Personal

Ø Must be able to work in a team environment.

Ø Must be positive and upbeat (no negativity allowed).

Ø Must be professional and courteous.

Ø Must be willing to ask for help when needed.

Ø Must have great phone skills and interpersonal skills.

Ø Must have great attention to detail.

Ø High productivity without compromising detail.

Roles and Responsibilities:

Ø Design and implement disaster recovery solutions.

Ø Troubleshoot and maintain disaster recovery solutions.

Ø Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.

Ø Supports and maintains user account information including rights, security and systems groups.

Ø Tracking time and expenses in ConnectWise and clearly describing activities in written form that is presentable both to management and to the client.

Ø Understand programming logic and design for the purpose of automating issue resolutions or software deployment.

Ø Understand database scripting and queries.

Ø Perform administrative tasks in PowerShell.

Ø Documentation of client systems.

Ø Participate in special projects as needed.

Ø Perform routine systems and network maintenance on a variety of platforms.

AGJ Systems and Networks

Why Work Here?

Awesome IT Company with 17 years of growth along the Mississippi Gulf Coast.

IT guys and gals are experts by nature. But in today's ultra-competitive market, that's not enough. Sure, we're as expert as they come - that's how we get the business. But we keep the business by offering our client's honest feedback and tailored solutions that never oversell our products or services. Most importantly, we deliver on time, any time, every time. We work until the job is done. Our commitment to the task is unparalleled, and our customers see the result. What's more, we're easy and friendly to work with, explaining things in layman's terms so it's simple for clients to understand. We're not your average IT geeks, and we have lives and interests beyond bits and bytes. We work hard and we play hard. This special blend of loyalty, dedication, approach-ability and perfectionism makes us a rare breed. We are truly a best-in-class operation, and we're setting a new standard for the IT industry. This position also requires a skills evaluation, background check, and drug screen. We are the coast leading IT firm. We offer competitive pay and an outstanding benefit package.

Address

14257 Dedeaux Road Gulfport MS 39503
Gulfport, MS
USA

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