We are a premier provider of IT services on the Gulf Coast. We are expanding and need a Network Operations Technician who will help manage and troubleshoot IT infrastructures for our clients.
This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, and thrives working in a fast-paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.
Ø Degree in a related technical discipline, or the equivalent combination of education and technical certifications is required.
Ø 2-3 years of experience with a Managed Service Provider (MSP) preferred.
Ø 2-3 years of experience with Microsoft Server environments. (Virtualization experience a plus)
Ø At least One year of experience working with cloud platforms such as Office 365, Azure, Etc.
Ø Must be able to work in a team environment.
Ø Must be positive and upbeat (no negativity allowed).
Ø Must be professional and courteous.
Ø Must be willing to ask for help when needed.
Ø Must have great phone skills and interpersonal skills.
Ø Must have great attention to detail.
Ø High productivity without compromising detail.
Roles and Responsibilities:
Ø Design and implement disaster recovery solutions.
Ø Troubleshoot and maintain disaster recovery solutions.
Ø Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
Ø Supports and maintains user account information including rights, security and systems groups.
Ø Tracking time and expenses in ConnectWise and clearly describing activities in written form that is presentable both to management and to the client.
Ø Understand programming logic and design for the purpose of automating issue resolutions or software deployment.
Ø Understand database scripting and queries.
Ø Perform administrative tasks in PowerShell.
Ø Documentation of client systems.
Ø Participate in special projects as needed.
Ø Perform routine systems and network maintenance on a variety of platforms.