Skip to Main Content

Ticketing / Exchange Agent (Remote)

ADTRAV Travel Management
Birmingham, AL
  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

The Exchange Agent follows company procedures, guidelines and standards in the areas of: customer service, reviewing Passenger Name Records (PNRs) and profiles, ticketing, utilization of front room Computer Reservations System (CRS) productivity, attendance, accuracy of work, invoicing, etc. The main duties of this position will be dedicated to supporting Operations with exchange support and/or training in addition to various queue work in Sabre 360.

ADTRAV Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Major Responsibilities / Activities:

  • Keeps abreast of enhancements and updates.
  • Participates fully as a team member to assist as needed in completing all functions related to servicing the client from a fulfillment perspective including ticket processing, providing clear instructions to travelers regarding profile updates or actions required.
  • Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic and some international) and other industry requirements and accurately applies this information when making travel arrangements.
  • Keeps supervisor promptly and fully informed of all matters of significance and takes prompt correction action where necessary or suggests alternative courses of action which may be taken.
  • Works with team members to cross train in all areas team is responsible for including processing online related functions, international reservations, MCO’s, tickets, etc.
  • Responsible for increasing a company's productivity by teaching new skills and knowledge to agents as a primary exchange desk subject matter expert.
  • Collaborate with management to identify company training needs.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Must demonstrate thorough knowledge of travel industry including proficiency of at least one CRS, ticketing procedures for air travel, hotel booking and car rental requirements.
  • High level of knowledge of GDS system (SABRE).
  • Knowledge of airline rules and regulations, and reading fare rules.
  • Ability to work in multiple systems and programs throughout the day.
  • Ability to work independently and with a team.
  • Ability to communicate using the ADTRAV model of professionalism verbally and in writing with both internal and external clients.
  • Resolve Ticket errors
  • Queue place corrected reservations back to Quality Control as appropriate.
  • Delete and Restore Price Quotes (PQ).
  • Apply SNAP code when appropriate.
  • Knowledge of preferred seating process.
  • Review “Special Requests” added online and take appropriate action to support.
  • Verify ticket validity before staging a reservation for exchange.
  • Execute voids and refunds as appropriate.
  • Issue tickets and daily use of internal scripts, services, and databases
  • Contact vendors (car/hotels) as appropriate to obtain best rate.
  • Knowledge of Direct Bill process.
  • Ability to meet and maintain performance standards defined for Operations Ticket Agent. Knowledge of Microsoft Word/Excel is preferred.

Physical Requirements:

This position is sedentary in nature, which requires very little to no lifting, pushing, and pulling. The primary functions of this position include but are not limited to the ability to perform work utilizing a computer for extended periods of time. The ability to sit or stand for extended periods without leaving the work area is required.


Education and Experience:

  • High school diploma or general education diploma (GED) required and completion of an accredited travel school program desired.
  • Minimum of five years travel agency experience required
  • Minimum of three years processing exchanges with minimal error
  • Training experience required
Company Description
At ADTRAV, we come to work every day with the goal of positively impacting lives through dynamic travel programs. We believe that through the right team, the best technology, and a devotion to service nonstop, we can make business travel easy and efficient for everyone involved. You can learn more about ADTRAV at

Mission: ADTRAV provides travel management solutions for corporate, government, and non-profit (NGO) travel. Through innovative technology, custom solutions, and thorough data reporting, we deliver increased efficiency and savings to our clients.

#DEI #diversity #diversityandinclusion #diversityequityinclusion #recruiting #hireourheros #JobsforVeterans

ADTRAV Travel Management


Birmingham, AL
View all jobs at ADTRAV Travel Management

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.