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Residential Retention Specialist

ADT Security Jacksonville, FL
  • Posted: over a month ago
  • $14 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

The primary responsibility of this position is to retain ADT residential customers via inbound/outbound phone calls and/or correspondence. The Loyalty Specialist must partner with all business segments of ADT to resolve complaints and retain the customer.

Education/Certification:

  • High school diploma, or equivalent, is requiredSkills:
  • Must be knowledgeable in basic security system components to effectively assist the customer with their questions/concerns.
  • Must have successfully demonstrated strong customer focus skills.
  • Must be able to effectively adapt to accelerating changes.
  • Must have strong organizational skills and be detail oriented.
  • Must be able to effectively turn defensive situations into supportive long term relationships.
  • Has successfully demonstrated ability to handle customer complaints with tact and diplomacy.
  • Must be comfortable and effective in interacting with all levels of management.
  • Must keep assertiveness and empathy in balance when negotiating.
  • Has successfully demonstrated ability to perform multiple tasks simultaneously in a high volume department.
  • Must possess leadership abilities and strong problem solving skills to effectively identify problems and make appropriate and timely decisions.
  • Strong negotiation, problem solving skills and outstanding oral communication skills are a must.
  • Can successfully demonstrate Microsoft Office skills: Excel and Word; Access is preferred.

Job Type: Full-time

Salary: $14.42 to $16.86 /hour

ADT Security

Why Work Here?

At ADT we are proud to be a leading provider of security and automation offering unlimited career advancement opportunities

ADT is a purpose-driven company backed by more than 200 offices, 9 monitoring centers, and the largest network of security professionals in the United States. As a leading provider of security, automation, and smart home solutions, ADT helps protect and connect individuals and business customers via professionally installed, do-it-yourself, and digital-based offerings. Innovative partnerships with leading brands and the ADT Go app bring ADT outside the home, because everyone deserves to feel safe. Visit www.adt.com, or follow us on Twitter, LinkedIn, Facebook and Instagram to learn more.

Address

Jacksonville, FL
USA

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