ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
To receive telephone calls from relocating customers and successfully position the call for a sale or to schedule a field appointment for an outside sales representative.
Duties & Responsibilities:
- Take qualified customers through critical selling path of gathering information, determining needs and scheduling installation appointment or scheduling an appointment for a field sales representative.
- Must be a subject matter expert on relocation offers and promotions.
- Ensure customer satisfaction by providing a high level of service to retain customer.
- Work with other business units to resolve relocation issues, i.e. service, technical, credit/adjustments, etc).
High school diploma.
Demonstrated sales ability, including closing skills.
Ability to probe, conduct needs analysis and make appropriate recommendations.
Strong communication skills.
Ability to perform multiple tasks in a high call volume environment.
Basic typing\PC experience required.
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.