The role of the Business Consultant (BC) is to perform a variety of business management activities including Consulting, Training, Support and other advisory service work for ACUMEN Group clients. The BC serves as a resource assigned by the VP of Operations to perform work requirements associated with a Go Live (new) implementation or post-implementation project. ACUMEN Group is seeking a business consultant for our Infor Cloud Suite Distribution (SX.enterprise) ERP practice.
The following tasks and functions are expected of the Business Consultant.
Lead major clients in the distribution industry in enterprise resource planning implementations (ERP) and major software enhancements, providing nearly seamless transfers of data from all stages of business, enhancing supply chain efficiency and management’s decision-making capabilities
Serve as technical resource for all clients, from Purchasing to Accounts Receivable, by learning the language and function of each stage of business
Leverage combination of business acumen and technical knowledge that bridges the gap between clients and programming team
Analyze current operating systems to design solutions that improve clients’ efficiency and intelligent decision making
Prepare presentations for senior management and high-level executive teams, design and execute group and one-on-one training for clients to assist them in using system tools strategically
Develop value propositions for new solutions while strengthening relationships with prospective and current clients.
Regularly solve problems strategically for clients; Investigate data conversion problems, accounting errors, and user errors.
Train new and post live customers of Infor Cloud Suite Distribution software for all modules sold per the project plan.
Learn the third-party products that ACUMEN Group becomes a partner with to train and support clients long-term on those products. Learn new releases as they become available. Perform training for Navigation and System Administration on all new accounts.
Handle phone support issues when in the office and/or as needed
Log issues, converse with the customer if needed, test the issue and necessary resolution
Work issues through to closure and respond to all client calls within one day to diagnose or resolve their issue
Become comfortable when offering to resolve complex business issues. Share your thoughts and ideas for better business procedures with other Senior Consultants to ensure we’re “one team” and not in conflict with each other in the customer’s eye.
Master the Infor Cloud Suite Distribution ERP product to the best of one's ability
Identify and recommend process improvements to improve business performance in areas where a standard product is being implemented.
Address policy and operating procedure issues with clients to ensure maximum ROI for technology investment.
Learn and perform Business Process Reconciliation for Go Live Projects. Document and perform Operational and End User punch lists for Process Reconciliation, Pre-Live and Go Live projects.
Effectively and efficiently deliver implementation services according to project plans
Enter and maintain accurate up to date time entry for overall accountability.
3+ Years of experience with ERP Software (in a support or implementation role) including:
Microsoft Dynamics (GP/SL/NAV/AX)
SAP (Business One)
Wholesale Distribution industry experience preferred
Bachelors Degree or greater
Ability to travel 25% or more
Strong Analytical Skills
Ability to work well and lead difficult people