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Support Specialist for the ARNG GI Bill Support Team

ACTT North Little Rock, AR
  • Posted: over a month ago
  • $50,000 to $55,000 Annually
  • Contractor
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking a capable individual to serve as a Technical Support Specialist on the ARNG GI Bill Support Team.

Responsibilities:

  • Provide research and analysis of personnel records and data systems to determine ARNG Soldier eligibility for the GI Bill and Kicker Incentive programs and accurately document this eligibility in various ARNG and DoD data systems.

  • Provide ARNG Education programs guidance counseling by phone, email and to walk-in customers and provide distribution of ARNG education program reference material.

  • Provide customer service for inquiries regarding verification/determination of eligibility for GI Bill, Kicker Incentive and Transfer of Education Benefit program with Department of Veterans Affairs, DoD, NGB, State, schools, units, and Soldiers.

  • Provide GI Bill and Kicker Incentive program management assistance to State ARNG Education and Incentive Staff.

  • Assist in the evaluation, development and implementation of Department of Veteran Affairs, DoD and NGB GI Bill and Kicker program guidance.

  • Process, monitor, validate, approve, or deny program recoupment actions.

  • Provide research and submit reports related to GI Bill and Kicker Incentive programs to meet Department of Veterans Affairs, Department of Defense, and NGB requirements and objectives.

  • Provide classroom instruction in GI Bill and Education Services courses.

  • Travel to conduct and or attend GI Bill and Education Services related courses, presentations, conferences and briefings as requested.

  • Other duties as assigned by the Program Manager.

    Qualifications:

  • Associates degree and 2 years’ experience managing Veterans Administration education programs or 4 years’ experience managing Army National Guard education services or 4 years managing other adult education services. Exceptional customer service, analytical thinking and problem solving skills.

  • Teaching, instructing, training and education program development a plus.

  • Proficiency in Microsoft Office, Word, Excel, Power Point and Database use experience.

  • Ability to pass necessary background investigation.

ACTT

Why Work Here?

We approach each contract the same, the mission is much greater than any one individual.

BUSINESS HISTORY Applied Computer Training & Technology, Inc. (ACTT) is a business established in1999; granted SBA 8(a) status by the Small Business Administration in May 2011; and State of Hawai‘i DBE certified in March 2012. Although ACTT originally began as an IT training center, it expanded its operations in 2011 to include military, government, and corporate contracted services. As one of the only combined IT specific training center & contracted service provider in Hawai‘i, ACTT has a strong representation in the Asia-Pacific Rim. ACTT has engaged in partnerships and collaborations with world-class technology solution firms for over a decade, and successfully extended its services and service philosophy throughout the Continental United States in 2015. IDENTITY & PHILOSOPHY As a blended company that offers professional, strategic and tactical technology services as well as business and certification-path technology training, ACTT is a unique industry provider. At ACTT, we view our employees, partners, students and clients as extended members of our family, and we are fully committed to helping them thrive. That is why we adhere to the motto, “we don’t over promise and under-deliver; we always strive to meet and exceed expectations.” As an IT Training Institution ACTT is licensed to provide Information Technology and Computer Application training by the State of Hawai‘i, Department of Education. Our student population is diverse with various professional backgrounds and includes former veterans, injured or displaced workers, Department of Defense and government employees, as well as corporate environment clientele. We strive to prepare each and every one of our students to become trained, skilled, and where applicable, industry-certified professionals. To ensure our students are able to thrive, all of our on-site classes are set in small and intimate environments with a low student to teacher ratio. And, our training is focused on hands-on opportunities and application of knowledge to real-world environments. As an IT Service Provider After becoming granted SBA 8(a) status, ACTT expanded to include IT professional services. ACTT is currently headquartered in Hawai‘i, with an operating office in the Washington DC Metro-area and employees in Hawai‘i, Virginia, Maryland,the District of Columbia, California, and Arkansas. Our primary clientele for professional services is the U.S. Government and military agencies. ACTT’s core competencies and specializations include Enterprise Help Desk, System Administration, Application Engineering, Network Systems Support, Information Assurance, Project Management, Office Administration and Cyber Security/CyberSafety. CORE VALUES The five core values of ACTT are: Promote Standards of Excellence Demonstrate Integrity & Honesty Perform with Dedication to our Clients’ Needs Engage in Cooperative Interaction and Create Synergy Pursue Growth through Innovation MISSION ACTT’s mission is to become a premier provider of information technology (IT) professional services and training. We are committed to achieving the highest standards of customer satisfaction and pledge that “we don’t over promise and under-deliver; we always strive to meet and exceed expectations.” While we are constantly exploring and applying new technologies and practices to remain current in an ever changing market, we have always remained true to our core values and recognize our employees and partners as valuable assets to our success.

Address

North Little Rock, AR
72114 USA

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