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Mid-Level Technical Support Technician

ACTSmart IT Pembroke, MA
  • Expired: over a month ago. Applications are no longer accepted.

Established Managed Services provider in Southeastern Massachusetts is seeking a professional Mid-Level Technician to work providing technical service and support to the fast-paced Healthcare, Medical and Dental environments along with other highly skilled Engineers.

Principal Duties and Essential Job functions:

Provides daily on-site and remote support/troubleshooting to ensure system stability and optimum network performance. Configure equipment and software to meet the business needs of our clients. Previous technical support experience within the Medical, Dental, Healthcare Industry is a plus.

Provide a working knowledge of Microsoft Office solutions and support for clients. Knowledge of various, proprietary practice management software is a plus.

Provide technical service and support to clients with a wide spectrum of technical skills. Must be able to convey technical information in an easy to understand manner.

Function as part of, or leads an implementation team on larger projects, and individually provides exceptional technical services on support visits with clients.


Must be capable of and enjoy working with a wide variety of technologies

Must consistently document problems and resolutions

Must consistently follow resolution protocols as well as help develop them

Must work on the leading edge of Microsoft and other vendors' technologies

Must be willing to work in an environment with a high degree of camaraderie, imparting their skills and sharing information in support of the team.

Must have the ability to understand client’s needs and expectations, provide exceptional customer service and consistently exceed customer expectations.

Must have a strong working knowledge of the following technologies :
Windows 7 & 10 (Mac and IOS experience a plus)
Windows Server 2008/2012/2016 deployment and management technologies (i.e.: Active Directory, Group Policy, Logon and Management scripts, PowerShell, ect)
Cloud Hosted Microsoft Exchange
Dell Server/Workstation Hardware
Microsoft Terminal Services
TCP/IP Network
Firewall and UTM Management

This position offers a multitude of benefits and features: strong team culture, high energy environment, and opportunity for growth and advancement in a dynamic Managed Services IT department, as well as project participation and learning opportunities.

Regular Hours are Mon - Fri, 8:30am – 5:30pm. Occasional evening or weekend availability is required.

If interested, provide us with your resume and cover letter describing why you would be a good candidate for our team. The cover letter should also convey any core competencies, skills, experiences, credentials or anything you feel is relevant to our mission, submitted in PDF or MS Word format.

Compensation TBD and commensurate with experience, skills and qualifications. This position is subject to a "probational period."


Why Work Here?

Awesome corporate culture with great benefits and room for advancement

ACTSmart is a well established MSP in the New England region. We've been in business for 26 years and continue to grow and expand our IT and Security Services. We are always providing new and better solutions for our clients needs.


70 Corporate Park Drive, Suite 1225, Pembroke, MA 02359
Pembroke, MA