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Helpdesk Technician (Weekend Shift)

ACT Professional Solutions Somerset, NJ

  • Salary $20 to $25 Hourly
  • Employment Type Contractor

Position Title: Help-desk (weekend support)
Position Type: Temp to perm 6-month temp
Position Location: Somerset NJ
Position Rate: $25.00 / hour

Important: This position at the start will be during normal business hours Monday – Friday 9-5. After roughly 2 months of training the position transitions to weekend support with the following schedule. Friday – Tuesday 9-5.

ESSENTIAL FUNCTIONS

• Provide first level phone and email technical Help Desk support and troubleshoot user issues related to the Windows 10 operating system and Microsoft Office products in an MS Active Directory environment
• Utilizing existing automation solution along with other service-specific tools and technologies to deliver remote user support
• Log user problems utilizing internal ticketing system by initiating trouble tickets for call tracking
• Documents corrective actions for end-user problems
• Follow established processes and procedure working closely with a Service Desk supervisors and IT management
• Ability to troubleshoot Windows 7/Windows 10 operating system in an Active Directory environment.
• Understanding MS Office 2010/2016 including MS Word, Excel, PowerPoint, Outlook, Access and Visio
• Escalate relevant incidents to tier 2 technicians or management based on complexity or time constraints
• Responsible for open-issue follow-up to ensure adequate resolution and customer satisfaction

QUALIFICATIONS AND COMPUTER SKILLS

• Windows 7 and Windows 10 OS competencies
• Microsoft Office 2013/2016 installation and upgrade experience
• Microsoft Office 365 competencies
• Browser configurations for IE, Firefox and Google Chrome
• Understanding VPN technology
• Desktop Remote Control troubleshooting
• Windows Software installation experience
• Good ticket management and technical trouble shooting skills

ACT Professional Solutions

ACT Professional Solutions is one of the premier recruiting and staffing companies in America. By focusing on core values, trust, and integrity, we provide exciting employment opportunities in the area of Information Technology. Our recruiters have over 50 years of combined experience in building long lasting relationships and successfully matching skilled professionals with employers.

Address

Sometset NJ
Somerset, NJ
USA

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