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Bilingual Call Center Service Rep

ACI Federal El Paso ,TX
  • Expired: 16 days ago. Applications are no longer accepted.
Job Description

Summary
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.

Job Responsibilities:

  •  Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information of a non-technical nature.
  •  Responds to customer inquiries and, provides customers with product and service information and processes orders, forms, and applications.
  •  May also make outboard service calls to potential customers.
  •  Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
  •  Researches required information using available resources. Identifies and escalates priority issues and complaints.
  •  Follows up customer calls where necessary.
  •  Completes call logs and produces call reports.
  •  May be required to work in one or multiple queues/skill sets over various customer contact channels.
  •  May assist in training new employees.
  • If selected, must be able to obtain a public trust clearance. 
  • Must be fluent in Spanish.

 
 Skills:

  •  Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
  •  Ability to work independently and manage one’s time.
  •  Ability to accurately document and record customer/client information.
  •  Previous experience with computer applications, such as MS Outlook or data entry software.
  •  Under immediate supervision, works on a limited variety of straightforward jobs.
  •  Works on assignments that are routine in nature, requiring moderate judgment.

Education/Experience:

  •  High school diploma or GED preferred.
  •  0-2 years customer service-related experience required.
Company Description
ACI Federal is an award-winning, ISO 9001:2008 and ISO/IEC 27001:2013, and JCA Healthcare Staffing certified government contractor focused on Healthcare, National Security, and IT solutions.

ACI Federal

ACI Federal is an award-winning, ISO 9001:2008 and ISO/IEC 27001:2013, and JCA Healthcare Staffing certified government contractor focused on Healthcare, National Security, and IT solutions.

Address

El Paso, TX
USA

Website