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Administrative Assistant - PART TIME - Remote Position

ACD Direct Centerville, UT
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking an Account Executive Administrative Assistant - Remote Position to join our team! This position supports the entire Account Management staff, Senior Account Executive Team (SAE) and Account Managers, by handling full resolution of tickets, overseeing first line client email communications and addressing pledge errors. Liaison between data team and client as well as internal liaison between other departments and Account Management. Works closely with SAM and other team member(s) to ensure all administrative support is completed efficiently, accurately and timely. This position is currently Part Time with the potential to transition to Full Time in the future.

Responsibilities:

  • Handles Full Life Cycle of Account Management Ticket Resolution
  • Completes AM Call Review/Verification
  • Responds to First Line Client Email Communications
  • Participates in AM On-Call Rotation for Appropriate Client Coverage
  • Coordinates Client/AM Directives with Data Team
  • Provides New Client Start-Up Assistance
  • Inputs Calendar Entries, Updates AM Client Listing and Maintain Other Records as Assigned
  • Creates and Maintains Client Reports as Needed
  • Sets up Location/Project and New User in CWW
  • Oversees Ticket Premiums and Gift Attributes
  • Strives to Resolve Problems Independently
  • Oversees Cross Pledges, Overcharges and Similar Issues
  • Documents and Maintains Up-to-date Department Procedures and Processes
  • Liaison Between Account Management and Other Departments
  • Responds to Priority Issues with Urgency and Supports Department to Meet Client Deliverables
  • Ensures all Work is Correctly Prioritized and Proofed, Accurate and Timely
  • Confirms all Follow-up Work is Completed
  • Take Ownership of Work, Observe Trends, Recommend process improvements
  • Provide Out of Office or any backup AM Account Coverage As Needs Arise
  • Fulfill Account Assignments and Other AM Duties as needed

Qualifications:

  • High School Diploma, office and call center experience required;
  • Bachelor’s Degree or equivalent work experience preferred;
  • Administrative Assistant and Account Management experience helpful;
  • Knowledge of office processes, procedures, and technology;
  • Experience in supervising projects and team activities;
  • Analytical skills, ability to read and interpret data;
  • Adept in Microsoft Office Products (Outlook, Excel, Word, etc.);
  • Willingness to take ownership of department "body of work";
  • Flexibility to work as needed (based on operations)

ACD Direct

Why Work Here?

Growing innovative company who is well established over 15 years.

ACD Direct is a Virtual Contact Center and has been in business for over 15 years. With 99% of our work conducted remotely, we’ve been telecommuting long before remote work was trendy. The majority of our clients are Non-Profit Organizations. We love helping good people do good!

Address

Centerville, UT
USA