Skip to Main Content
← Back to Jobs

Help Desk Technician

ACCESS Dearborn ,MI
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

Job Title: Help Desk Technician

Job Status: Full-Time

Job Summary:

Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to resolve any technical issues encountered. Assists users in resolving IT related problems through discussion and diagnosis and takes the necessary steps to remedy the problem. Serves as first level of support and escalates problems requiring specialized intervention to a higher level.

Essential Duties and Responsibilities:

  • Monitor IT support queues from customers in need of IT technical support and keep open tickets to a minimum
  • Troubleshoot endpoints such as: printers, fax machines, telephones, mobile devices, traditional and non-traditional workstations
  • Replenish printer consumables as required
  • Monitor PC equipment flow within facility so PC equipment is re-utilized
  • Provide support, installation of hardware/software and recommendations on PC platform
  • Set-up and operate various audio/visual related technologies for organization’s events
  • Discuss with users the best practices for PC maintenance and performance
  • Run cable to facilitate the addition of network drops
  • Provide tutorials to end-users in need of assistance in regard to applications supported by the organization
  • Maintain currency in IT technical support techniques
  • Operate standard office equipment and use required software applications
  • Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

  • Windows 10 OS and Microsoft Office required
  • Presentation and event hardware, including, but not limited to: projectors, wired and wireless microphones, and audio mixers is desirable.

Skill in:

  • Troubleshooting computer hardware and software related issues
  • Using and troubleshooting issues with print/copy hardware, projectors, and audio/visual related hardware
  • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

  • Partner with other functional areas to accomplish objectives
  • Gather information, identify linkages and trends and apply findings to assignments
  • Interpret and apply policies and identify and recommend changes as appropriate
  • Organize and prioritize multiple tasks and meet deadlines
  • Communicate effectively, both orally and in writing
  • Work independently as well as collaboratively within a team environment
  • Provide a high level of customer service
  • Establish and maintain effective working relationships at all levels of the organization

Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • Associate degree or 60 credit hours from an accredited university/college
  • Required Disciplines:
    • Information Technology or a related field

~and~

  • At least two years working experience in a corporate environment or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:
    • None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 60%

Working Environment: Climate controlled office

Company Description
Our vision for ACCESS is to be an organization of people who are dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive, and fulfilling lives.

We see ACCESS as a vibrant organization that honors its Arab American heritage while serving as a non-profit model of excellence as a social service agency. We see ACCESS as an organization dedicated to the support of community building, actively focused on service to those in need within the broader community, to newly arrived immigrants, and as a strong advocate for cultural and social entrepreneurship, as well as the values of community service, healthy lifestyles, education, and philanthropy.

ACCESS

Why Work Here?

If you want to help others, see the tangible results of your efforts, and reap the rewards of service work, ACCESS is for you!

Our vision for ACCESS is to be an organization of people who are dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive, and fulfilling lives. We see ACCESS as a vibrant organization that honors its Arab American heritage while serving as a non-profit model of excellence as a social service agency. We see ACCESS as an organization dedicated to the support of community building, actively focused on service to those in need within the broader community, to newly arrived immigrants, and as a strong advocate for cultural and social entrepreneurship, as well as the values of community service, healthy lifestyles, education, and philanthropy.

Address

6451 Schaefer Road
Dearborn, MI
USA

Website

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.