Account Manager (Remote)

We are looking for an Account Manager to develop long-term successful business relationships with our clients. The Account manager will be responsible for a developing new business with existing client portfolios and supporting the sales team in new business initiatives.

In this role, you will liaise with cross-functional internal teams (including Solution Delivery Team and Sales Team) to improve the entire customer experience.

Responsibilities

• Manage one or more client portfolios at any given time
• Develop strong relationships with new and existing clients and act as trusted advisor
• Serve as primary point of contact for clients in relation to existing and potential services
• Act as an escalation point for clients for project related issues
• Work with project teams to ensure the successful and timely completion of projects to meet client requirements and provide positive customer experiences
• Work with project managers to provide accurate updates on project milestones to key stakeholders
• Work with sales team to identify new business opportunities within existing client portfolios
• Work with sales team and executives to negotiate and finalize SOWs and contracts

Requirements

• Previous experience in Account Management or similar position
• Experience in client facing IT solution delivery (ERP product experience highly desirable)
• Demonstrated ability to influence key decision makers
• Ability to manage multiple clients and projects at a time
• Strong presentation and negations skills

Location: Anywhere in US

Accelalpha is an Equal Opportunity Employer