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Customer Service Representative - Gaithersburg BranchTG4469

ACA Talent Gaithersburg, MD
  • Expired: over a month ago. Applications are no longer accepted.

Customer Care Representative

$14.50/hr ($15.50/hr for Bilingual English/Spanish)

Our client is currently seeking a few GREAT Customer Service Representatives. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you.

Position Overview
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

Responsibilities

  • Answers inbound customer service calls, responds to customer emails and surveys.
  • Resolves customer service concerns to determine root cause of the concern.
  • Escalates customer issues requiring extensive problem solving.
  • Uses save training and current save offers to retain customers at every opportunity.
  • Updates and maintains customer database with accurate customer information and timely data entry.
  • Upsells services to existing customers based on customer needs.
  • Provides resolution and timely follow-up with the customers.
  • Communicates customer impacting trends and/or ideas for improvement to manager.
  • May perform outbound calls to internal and external customers to schedule applications and/or service calls.

Education and Experience Requirements

  • High school diploma or general education degree (GED); or up to one year related experience and/or training, or an equivalent combination of education and experience
  • Associate degree from a two-year college or technical school preferred

Knowledge, Skills, and Abilities

  • Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner
  • Telemarketing and sales skills to up-sell products and services to meet customer needs
  • Written and verbal communication skills for professional business interactions
  • Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications
  • Ability to learn and apply general knowledge of the company, products and services
  • Ability to read, comprehend and adhere to instructions, processes and procedures
  • Accuracy and attention to detail
  • Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
  • Organizational and time management skills, including punctuality for on-time attendance
  • Ability to work independently under general supervision and collaboratively as part of a team
  • The ability to talk and type simultaneously when interacting with customers

ACA Talent

Why Work Here?

Come be a part of an award winning company!

ACA Talent is a devoted recruiting partner offering end-to-end, personalized RPO (Recruitment Process Outsourcing) programs to manage the entire matching and hiring life-cycle. We represent fortune 500 companies by partnering as their Recruiting division. Our goal is to make the right match the first time and help your career. As a trusted strategic partner, we provide comprehensive solutions and scalable infrastructure, which quickly becomes cohesive parts of the Human Resources practice group. Our program provides strong account leadership that adapts to the demands of a thriving organization. Our client is committed to diversity and inclusion. We encourage diverse candidates to apply to this position. As a trusted strategic partner, we provide comprehensive solutions and scalable infrastructure, which quickly becomes cohesive parts of the Human Resources practice group. Our program provides strong account leadership that adapts to the demands of a thriving organization. Our client is committed to diversity and inclusion. We encourage diverse candidates to apply to this position.

Address

Gaithersburg, MD
Gaithersburg, MD
USA

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