To apply online:
1. Go to the link: http://abm.jobs.jobaline.com
2. Complete the following fields:
Where: Newark, NJ
3. Fill out the application
Job Title: Greeter
Department: Vehicle Services
The Greeter provides superior, friendly, efficient customer service during all aspects of the rental car process; greeting and fulfilling customer needs as they relate to the Car Rental process, provides member with appropriate vehicle services and maintains a friendly, efficient environment for all customers, assists in making all transactions quick and efficient and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Assist management with coordinating pickup/drop details for Platinum customers, pre-call ahead of reservation time President Circle members to ensure they receive and answer questions in advance to ensure members receive clear and correct communication. Assist management with administrative functions (aging contract process and assist with research to obtain accurate information). Assist management with in-person greeting customers in our President Circle area.
Essential Duties and Responsibilities include the following:
Welcome members to the facility when they arrive on the lot
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
Assist members with questions and concerns to minimize counter visits
Communicate customer service issues to management
Thank member for their business
Provide upgraded vehicles on request
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
High school diploma or general education degree (GED) is preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
Customer Service experience.
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Ability to read and comprehend safety material and facility required documents.
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no unacceptable variation in performance.
The employee may be exposed to fumes and airborne particles as well as hot engine components. Employee must be constantly aware of potential burn hazards and take additional precautions to avoid contact with hot surfaces, etc. The employee is constantly exposed to work near moving vehicles and must use caution to avoid injury. The noise level in the work environment is usually moderate. Restricted access areas, like under seats, may present hidden hazards.
Because a large part of the job is outside of vehicles, employee will be exposed to temperatures that are uncomfortably cold to extremely hot as well as occasional rain, wind with blowing dust, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk and/or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 25 pounds.