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Greeter (Administrative Support)

ABM Newark, NJ
  • Posted: 24 days ago
  • $13 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

To apply online:

1. Go to the link: http://abm.jobs.jobaline.com

2. Complete the following fields:

What: Greeter

Where: Newark, NJ

3. Fill out the application

Job Title: Greeter

Department: Vehicle Services

Summary:

The Greeter provides superior, friendly, efficient customer service during all aspects of the rental car process; greeting and fulfilling customer needs as they relate to the Car Rental process, provides member with appropriate vehicle services and maintains a friendly, efficient environment for all customers, assists in making all transactions quick and efficient and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Assist management with coordinating pickup/drop details for Platinum customers, pre-call ahead of reservation time President Circle members to ensure they receive and answer questions in advance to ensure members receive clear and correct communication. Assist management with administrative functions (aging contract process and assist with research to obtain accurate information). Assist management with in-person greeting customers in our President Circle area.

Essential Duties and Responsibilities include the following:

Welcome members to the facility when they arrive on the lot

Direct customers to exit booth, provide local directions and maps and provide return directions where applicable

Assist members with questions and concerns to minimize counter visits

Communicate customer service issues to management

Thank member for their business

Provide upgraded vehicles on request

Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers

Education/Experience:

High school diploma or general education degree (GED) is preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

Customer Service experience.

Language Ability:

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Ability to read and comprehend safety material and facility required documents.

Reasoning Ability:

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no unacceptable variation in performance.

Work Environment:

The employee may be exposed to fumes and airborne particles as well as hot engine components. Employee must be constantly aware of potential burn hazards and take additional precautions to avoid contact with hot surfaces, etc. The employee is constantly exposed to work near moving vehicles and must use caution to avoid injury. The noise level in the work environment is usually moderate. Restricted access areas, like under seats, may present hidden hazards.

Because a large part of the job is outside of vehicles, employee will be exposed to temperatures that are uncomfortably cold to extremely hot as well as occasional rain, wind with blowing dust, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and/or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 25 pounds.

ABM

ABM Industries Inc. is a facility management provider in the United States. ABM was founded in 1909 by Morris Rosenberg in San Francisco, CA as a single-person window washing business. Over 100 years later, the company is one of the largest facility solutions providers with over 130,000 employees, over 350 offices, and various international locations. Whether it’s a student, employee, patient, tenant, traveler, or guest, we make sure their car is parked efficiently; they are greeted courteously; and they arrive at a clean, comfortable, and well-maintained facility. ABM has pledged our commitment to actively hire veterans of the U.S. Armed Forces. We value and recognize the leadership, training, character and discipline that our veterans and members of the National Guard and Reserve bring to our company and the American workforce.

Address

Newark Airport, NJ
Newark, NJ
USA

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