Compliance/Quality Assurance Administrator

Job Purpose Summary:

• The Quality Assurance Administrator is responsible for managing and evolving the Quality Assurance program, working closely with The Compliance Officer and department leadership across all companies.

Responsibilities Include:

Quality Assurance Program Support

• Assist with management of enterprise-wide Quality Assurance program that meets both regulatory and accrediting agency standards. Ensure that all services meet or exceed these standards and reflect management and customer feedback.
• Work with Compliance Officer to define and organize auditing and reporting processes for each department in each company.
• Develop and helm a regular QA meeting for department leadership. Prepare agenda, minutes, and maintain well-organized and transparent records.
• Manage the QA reporting process by developing relationships with each department leader. Identify ways to improve and evolve reporting. Assist in identifying new KPIs in tandem with department leadership.
• Plan and monitor the timelines for reporting to keep departments on track and in compliance with internal and regulatory timelines.
• Aggregate data into organized reports on a quarterly basis for Ownership and Executive leadership.
• Responsible for reporting Compliance and Legal department KPIs and tasks into the QA program. Including metrics related to all licensing and legal tasks, investigations, incident reporting, chart or group auditing, process auditing, and process tracking.
• Develop understanding of Regulatory and Accrediting Agency requirements related to Quality Assurance in each jurisdiction.

Compliance Related Tasks

• Maintain, files and tracks documentation in support of licensing and compliance processes
• Support maintenance of policies, procedures and SOPS and controlled documents in accordance with regulatory requirements and internal procedures
• Performs periodic audits of the controlled documents for identifying areas of deficiencies, assists with ensuring deficiencies are addressed
• Assists with regulatory internal/external audits
• Assist with internal compliance reporting
• Assist with drafting licensing applications and compiling support documentation
• Assist with maintaining Facilities-related auditing processes, including audits related to housing, and tracking the timeliness of drills, inspections, and emergency response at all physical locations.
• Assist with incident reporting across all facilities.

Core Competencies:

• Effective Communication skills
• Highly organized and aware of deadlines
• Understanding of regulatory law, and accreditation standards
• Innovative
• Quality (accuracy)

Job Type: Full-time

Required Education: Bachelor's Degree preferred, will substitute previous related compliance experience;

Required Experience: Experience in compliance, administrative law, project management, and performance improvement highly preferred.

Proper Knowledge and Skills:

• Software application related to the field (familiarity with SharePoint highly preferred).
• General offices principles and practices
• Basic computer knowledge including email etiquette.
• Professional phone and customer service demeanor
• Data management and tracking

Physical Requirements:

• Must be able to lift 20-50 lbs.
• Occasional to frequent walking, sitting, standing, driving.
• Close eye work (computers, typing, reading, writing)

Required licenses or certifications:

• College degree

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.