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Full Time Call Center Representative

  • Expired: over a month ago. Applications are no longer accepted.


  • Must possess a clear, professional and pleasant voice with good vocabulary and the ability to enunciate properly
  • Prior call center experience required
  • Previous supervisory experience preferred
  • Must possess strong sales skills to include up selling new or additional services or products
  • At least 2 years of retail or sales experience
  • Self Storage or Moving experience a plus, but not required
  • Proficient in relevant computer applications: MS Windows, MS Word, MS Excel and MS Outlook
  • High School diploma or equivalent

Compensation:$12.00 - $13.00 per hour plus bonuses and benefits! Salary commensurate with experience.

Hours:38 - 40 hours a week

Schedule:5 days a week, Monday thru Sunday (will work ALL Saturdays and / or Sundays with time off mid-week) as early as 8am and as late as 7pm.


This position will answer all inbound calls for self storage prospects, place reservations or appointments for storage rentals, book moves through the Trusted Movers Network and nurture prospects with follow-up calls and emails. This position may also be responsible for placing outbound calls to potential customers seeking to purchase our marketing products and services. Operatives work at the corporate office using Salesforce, Sitelink, video chat and Outlook programs.


  • Monthly and annual bonus opportunities
  • 80% Company paid health insurance
  • Dental coverage available
  • Paid vacation time (80 hours per year)
  • Paid sick time (48 hours per year)
  • 401(k) retirement 5% company match
  • Allstate supplemental insurances available
  • Participation in Nicholson Company Foundation leadership
  • Winter dinner offsite
  • Annual holiday banquet w/significant other

About the Company:

The Nicholson Companies is a full service self storage management and development company incorporated in Virginia in May 1962 and wholly owned by Tom Nicholson, III. The Nicholson Companies has been and continues to be involved in developing, building and purchasing self storage facilities and providing management/consulting services to the owners of self storage facilities from West Virginia to Florida. The Nicholson Companies developed the first self-storage facility in the State of Virginia in 1973 and has been named by the Self Storage Association as one of the nation's top 20 Operators numerous times.

The AAAA Self Storage Management Group, a Nicholson Companies affiliate, currently provides full service management services to the owners of approximately 50 facilities, containing in the aggregate over 2,000,000 square feet of space and representing over $200,000,000 in value. Most of our full service accounts take advantage of the brand recognition offered by utilizing our "AAAA Self Storage" trade name.

An additional 150+ facilities participate in one or more of our related programs under the United Self Storage Affiliates banner. These programs include the Trusted Movers Network, Contents Indemnity Solutions, AAAA Sales Center and Packed Planet Marketing. In short, we can provide cutting edge advice and assistance to our clients in analyzing any aspect of self storage development, management, ownership or ancillary services to our clients.

The AAAA Self Storage Management Group corporate offices are located at 819 West Little Creek Road in Norfolk, Virginia.

Company Work Culture:

Being part of the team at The Nicholson Companies is an unusual experience. We are the top provider of self storage management and related services in the southeast. If you are looking for a place where hard work and being the best at what you do are recognized and rewarded, this is the place for you! Our corporate office employs less than 30 individuals. Each new hire is carefully screened not only for skill set but to ensure the best fit into our unusual work culture. Backbiting, betrayal and the usual dysfunction found in many corporate environments is not to be found here. Read our Team Covenant ( and you’ll get the idea. Likewise if you read our Mission Statement ( you’ll see that providing a rewarding career to our employees is our number 2 priority; second only to our loyalty to our Owner/Clients. As you can see in the above “Benefits” description, being a member of our team offers opportunities well beyond the usual salary and health coverage provided by most employers. We share a wealth of experiences that promote fun and personal growth and whenever feasible we include our significant others in Company sponsored activities.

***The Nicholson Companies has a substance abuse policy that includes no tobacco use.***

For more information please visit our website at



Norfolk, VA