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Dispatcher

AAA Northern California Nevada & Utah Phoenix, AZ
  • Expired: September 07, 2019. Applications are no longer accepted.

Job Summary:

Dispatchers utilize multiple technology systems to coordinate rescue for AAA Members in need of roadside assistance. An ideal candidate for this position is someone who is comfortable multitasking. Genuinely caring is a must for this role. Dispatchers will demonstrate an understanding of the assigned service area and will partner with Territory/Fleet Manager to develop rapport.

Job Profile:

We're one of the largest Membership organizations in the country, but we're so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay - $16.75 with additional increases when you hit performance skill blocks.

  • Training - You'll attend a thorough, comprehensive, training program

  • Benefits - Medical, Dental, Vision, wellness program and more!

  • 401k

  • Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off - Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

  • Room for advancement

Essential Functions:

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities:

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

Education & Experience/Licenses & Certification:

  • High School Diploma or GED (Required)

  • Two (2) years of experience in a customer contact role

  • Must be able to work Swing Shift and at least one weekend day

  • Must successfully pass a background check

AAA Northern California Nevada & Utah

Address

Phoenix, AZ
USA