A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.
We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.
AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.
Why work for us?
- Great Pay – $21.96/hour + a 5% increase at 6 months
- Training – You’ll attend a thorough, comprehensive, three week training program
- Benefits – Medical, Dental, Vision, wellness program and more!
- 401k Matching – $1 for $1 company match up to 6% of pay
- Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
- Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
What our Roadside Service Technicians do:
- Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
- On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
- Utilizing on-board computer, radio communications, and mapping systems
- Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
- Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
- Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Education & Experience/Licenses & Certification
- Ability to drive a manual/automatic shift vehicle
- Customer service skills and the ability to interact with a wide-range of people
- Basic math skills
- Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
- Basic computer knowledge
- Bilingual communication skills a plus
- High School Diploma or GED equivalent required
- Vocational technical automotive training/certification or equivalent experience (preferred)
- ASE (Automotive Service Excellence) certification(preferred)
Work Environment and Physical Requirements:
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.