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Business Analyst Call Center, Senior

AAA Northern California, Nevada & Utah Phoenix, AZ

  • Expired: July 15, 2021. Applications are no longer accepted.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us? + Benefits - Medical, Dental, Vision, wellness program and more! + 401k Matching - $1 for $1 company match up to 6% of pay + Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan + Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities + Collaborative Environment - AAA will value your contribution to providing exceptional service to our members


Our Senior Senior Business Analyst supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. This role will support analytics for our Call Center.

Essential Functions + Performs complex analysis of data and the relationship to operational and financial objectives of the organization. + Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals. + Develops metrics and reports using research and tools provided by company. + Identifies gaps in tools and data, and works collaboratively to resolve. + Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques. + Interprets results of analysis, prepares and presents outcomes to senior leadership. + Reviews reporting and analytic methodologies and makes recommendations for improvement. + Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues. + Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed. + Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.

Knowledge/Skills/Abilities + Advanced research, analytical, data processing and mathematical skills + Demonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issues + Project management experience and advanced business writing skills + Strong knowledge of AAA business concepts + Strong knowledge of database structures including relational database concepts + Strong knowledge of Structured Query Language (SQL), BigQuery + Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas + Proficiency in MS-PowerPoint as well as structured analysis and design techniques + Strong knowledge Tableau or BI tools + Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

Education & Experience / Licenses & Certification + Bachelor's degree in related area, advanced degree preferred + 7+ years of analytical experience in related industry + Mentoring and leadership experience (preferred) + Technical or business certifications relevant to role (preferred)

Innovation. It's what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you're looking for, journey forward with us.

AAA Northern California, Nevada & Utah

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Phoenix, AZ
85067 USA



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