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Dispatcher of Emergency Road Service (3-11pm shift)

AAA Hudson Valley Albany ,NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

AAA Hudson Valley is currently looking for full time dispatchers. Dispatchers MUST have availability from 3pm-11pm. As we are a 24/7 operation. We are looking for responsible, customer service driven, superior phone skills and positive people! An automotive background is helpful to understand and triage calls for better information. This position will work 3-11pm, Friday, Saturday, Sunday, Monday and Tuesday!

JOB SUMMARY:

Primarily responsible for dispatching tow trucks for incoming emergency road service calls to support our members. Provide total member satisfaction to members at all times.

TYPICAL DUTIES:•

Receives incoming emergency road service calls from customers on phone.•

Dispatches and routes tow trucks to correct locations utilizing digital dispatching software. Follow up on emergency calls to insure customers receive road service.•

Communicates with Contractors to verify service.•

Updates members and handles customer call back requests concerning a pending call status.

Contacts different clubs to verify memberships.•

Supports the Membership Department as needed.

•Provides club information to visiting customers or over the phone

•Provide total member satisfaction to members at all times.

•And/or other duties as may be assigned.

REQUIREMENTS:

•Previous customer service experience is required****

•Must have FLEXIBLE availability, 3pm-11pm shift availability*****.

•Superior customer service skills are a must***

Superior phone skills required**

Positive and upbeat attitude/personality.

Automotive knowledge/interest very helpful

•Knowledge of local geography is desired.**

•Microsoft Office proficiency is required*

Flexible Schedule with nights and weekends, required.

Benefits offered:

- Medical

- Dental

- Vision

- Life insurance

- 401(k) plan

- Vacation and personal/sick time.

Job Type: Full-time

Salary: $16.00 /hour

Company Description
This a great place to work. After 6 months of employment, you receive a review and a merit may be given at that time. "You write your own review". We are a stable and secure employer who is looking for the right candidates to build a winning team. If that's you, please don't hesitate and apply now....

AAA Hudson Valley

Why Work Here?

Awesome CEO, lots of opportunity for growth!!

This a great place to work. After 6 months of employment, you receive a review and a merit may be given at that time. "You write your own review". We are a stable and secure employer who is looking for the right candidates to build a winning team. If that's you, please don't hesitate and apply now....

Address

10 Broadway
Albany, NY
USA