Skip to Main Content

Customer Service and Sales Specialist

AAA East Central Louisville, KY
  • Posted: over a month ago
  • $11 to $12 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We currently have a full-time, front-line, customer-facing opportunity at the East Market Street Branch Office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating Members for Life!

The Market Street office is open Monday - Friday, 8:30am to 5:00pm. Employees at Market Street work every second or third Saturday at our Hurstbourne Office located near the corner of Hurstbourne Pkwy and Shelbyville Rd. The hourly pay rate is $11.43 - $12.15 and hour, based on prior related work experience, plus opportunities to earn more through incentives. This position is an excellent stepping-stone opportunity for someone interested in a long-term career position.

Responsibilities include, but are not limited to:

  • Greet members and customers in the office, determine the nature of their individual needs and provide legendary service;
  • Reach weekly production and sales goals (and earn incentives!) for multiple AAA products and services such as AAA Visa® Rewards credit card, membership enrollment in automatic renewals, referrals to auto, homeowner and rental insurance agents, AAA Visa® TravelMoney cards. Also, sales of amusement park and special attraction tickets, and travel related merchandise;
  • Assist travelers by preparing TripTiks® travel routings, marked road maps, tour books, and other travel-related materials;
  • Make hotel and car rental reservations for members, and provide travel destination information;
  • Issue passport photos;
  • Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;

Qualifications:

  • 2-3 years of customer-facing interactions, with exceptional understanding and drive to provide outstanding customer service;
  • Excellent interpersonal communication skills with sales focus;
  • Motivated and career focused, with interest in development opportunities;
  • Exceptional accuracy and strong attention to detail;
  • Strong PC/Windows and internet skills and familiarity with common office equipment and practices;
  • Familiarity with U.S. geography, good sense of direction, ability to read road maps;
  • Previous money handling / cashiering experience with ability to make correct change;
  • Minimum H.S. diploma or GED; some college preferred.

The selected candidate must successfully complete Auto Club pre-employment assessments, criminal background check, and drug screenings.

We offer full-time employees an outstanding benefits package including FREE AAA Plus membership, paid time off, 401(k) Retirement Savings Plan with a generous company match, life insurance, optional medical, dental & vision insurance, and more.

Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can.

AAA is an Equal Opportunity Employer

AAA East Central

Why Work Here?

AAA East Central offers employees career opportunities across multiple business lines and states.

As North America's largest motoring and leisure travel organization, AAA provides more than 15 million members, across 21 markets, with roadside assistance, travel, insurance, financial and automotive related services. Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

Address

445 East Market Street
Louisville, KY
USA

What email should the hiring manager contact you at?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

Please enter a valid email address

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.