VTC/AV Facilitator / Operator

Role and Responsibilities

• This individual will serve as a key member of the Fort Eustis Headquarters Training and Doctrine Command (TRADOC) Video Teleconferencing (VTC) / Audio Video (AV) Support Services contract providing VTC/AV services within the command and to outside agencies.

• Connect, validate, and actively monitor VTC performance to ensure that both audio and video are functioning properly for the duration of the session

• Working knowledge and utilization of Crestron control panel

• Document, track and monitor incidents and problems to ensure a timely resolution

• Schedule conferences using Excel spreadsheets and SharePoint

• Provide technical guidance and assist customers in formulating solutions for their mobility and conferencing needs

• Submit daily activity Status Reports using Excel spreadsheets in the SharePoint portal regarding all VTCs facilitated

• Assist with answering telephones and assisting with customer service concerns and queries

• Advise management of potential risks that may have impact on customer base and operating environment.

• Interact with senior level Military personnel and Government Civilians

• Work under pressure and meet deadlines

• Adjust within an ever changing military command environment to meet mission requirements

Knowledge Required Qualifications and Education Requirements

• Excellent customer service skills

• Excellent verbal skills

• Excellent written skills

• Excellent Microsoft office skills

• Excellent organizational skills

• Full time

• Occasional flexibility in schedule expected

• Speak English fluently

• Secret Security Clearance

• 5-7 years related experience

Preferred Skills

• Experience working with different levels of management, especially high ranking military officials

• Positive attitude

• Experience handling customer service relationships in a fast paced environment