VTC/AV Facilitator / Operator
- Posted: over a month ago
- Benefits: 401k, dental, life insurance, medical, vision,
Role and Responsibilities
This individual will serve as a key member of the Fort Eustis Headquarters Training and Doctrine Command (TRADOC) Video Teleconferencing (VTC) / Audio Video (AV) Support Services contract providing VTC/AV services within the command and to outside agencies.
Connect, validate, and actively monitor VTC performance to ensure that both audio and video are functioning properly for the duration of the session
Working knowledge and utilization of Crestron control panel
Document, track and monitor incidents and problems to ensure a timely resolution
Schedule conferences using Excel spreadsheets and SharePoint
Provide technical guidance and assist customers in formulating solutions for their mobility and conferencing needs
Submit daily activity Status Reports using Excel spreadsheets in the SharePoint portal regarding all VTCs facilitated
Assist with answering telephones and assisting with customer service concerns and queries
Advise management of potential risks that may have impact on customer base and operating environment.
Interact with senior level Military personnel and Government Civilians
Work under pressure and meet deadlines
Adjust within an ever changing military command environment to meet mission requirements
Knowledge Required Qualifications and Education Requirements
Excellent customer service skills
Excellent verbal skills
Excellent written skills
Excellent Microsoft office skills
Excellent organizational skills
Occasional flexibility in schedule expected
Speak English fluently
Secret Security Clearance
5-7 years related experience
Experience working with different levels of management, especially high ranking military officials
Experience handling customer service relationships in a fast paced environment
A-Tech Systems, Inc.Why Work Here?
Awesome opportunity! Work for a small business with GREAT growth potential!
A-Tech Systems, Inc. (A-Tech) is a professional service firm, comprised of skilled professionals with extensive experience in IT support, information assurance, business solutions, human resources, and logistics services. Established in 2002, A-Tech is headquartered in Rockville, Maryland. A-Tech has built its reputation by providing quality Information Technology (IT) services and products to Federal, State and Local government agencies as well as commercial clients. As of 2014, A-Tech has successfully graduated from the 8(a) program. A-Tech is rapidly expanding in both government and commercial markets as a provider of technology services and products.
AddressHoopes Landing, VA