Customer Service Specialist - Insurance

Exciting opportunity to join a growing Insurance agency offering industry specific training!  Established team is seeking an additional "Customer Service/Operations Specialist" with strong customer service skill set and interest to build a career in the industry (Insurance). Previous call center experience preferred.

SUMMARY of JOB DUTIES:  

•  Provide outstanding customer service for internal & external customers - approx 7 hours per day on phone
•  Process payments and resolve billing discrepancies
•  Resolve customer complaints via phone and email
•  Process submittals and endorsements (training provided)

QUALIFICATIONS:  

•  Minimum 2 years customer service/office experience (call center preferred)
•  Strong communication skills in all areas: verbal, written & listening
•  Must be detail oriented and able to prioritize in a fast-paced setting 
•  Strong proficiency with MSWord, Excel and Outlook, plus database familiarity (Access and/or other database programs)
•  Must be team-oriented, willing to take direction, and have a pro-active, helpful attitude
•  High School diploma (or equivalent) required
•  Must be able to pass Background Check & Drug screen requirements
•  Must have verifiable references from recent work history
•  Previous Insurance experience a plus, but not required

COMPENSATION:
Full-time position via Temp-to-Hire status paying $17.00-$19.00 per hour DOE - plus strong benefit package after FT hire (temp/probationary period approx 3 months).

SCHEDULE  &  LOCATION:
Monday-Friday 5:30am-2:00pm shift, yet first 1-2 weeks is 7:00am-4:30pm. Office located in Kearny Mesa area with parking provided (with CDC safety guidelines implemented for Covid19).  Partial remote status available after Full-time hire (approx 3 months).

Immediate opening - Submit your resume today!