Full time Call Center Rep openings in the Phoenix, AZ area with a major healthcare company! Starting ASAP!! Apply now!
PAY RATE: $12.50
HOURS: 40 hrs. / wk, 8-hr shift between 6am – 4:30pm, Monday through Friday. With Saturday rotation.
This position involves extensive member contact via the telephone.
Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.
Ability to research and investigate orders
Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.
Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.
Responsible for researching and resolving payment issues.
Call to offer a direct sale of medications to participants and posting payments to the proper account.
Perform required transactions to complete mail order prescriptions.
Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines.
- High school diploma or GED
- 1+ years of healthcare or call center experience
- Proficiency with Microsoft Office Products.
- Regular and timely attendance is an essential function of the job.
- Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
Arely Ortiz Ruiz - Apply Directly for Consideration!!
Healthcare, call center, FMLA, HR, Human Resources, MS Office, Pharmacy, Customer Service, Patient Services, HR Assistant