Reporting to the Manager of Scientific Instrument Services, the Instrument Technician is responsible, in conjunction with other Equipment Repair personnel, for daily operations and deliverables of the Equipment Repair Service, Shared Equipment, and Shared Facilities at The Jackson Laboratory for Genomic Medicine. The Instrument Technician also provides supervision of the Laboratory Glassware Service.
The Instrument Technician I (IT1) follows established SOP’s to successfully and safely perform preventative maintenance actions, diagnose equipment performance problems, secure appropriate replacement parts, and complete repairs of scientific instrumentation. These responsibilities include instruments in Scientific Shared Facilities, Scientific Services, and investigator laboratories. In addition, this role ensures that equipment for clinical services are serviced and tested in a manner required by CLIA/CAP certification. Complex repairs of concern are reported to the Manager of Scientific Instrument Services and the EQRS staff meets both formally and informally to share advice, discuss methods and techniques, and provide assistance. In the course of a repair task, the IT1 frequently contacts equipment manufacturers, equipment and component distributors to gather information required for repairs to finalize the repair’s returning instrumentation to operational specification. This position requires the incumbent to frequently work independently and with minimum direct supervision, so effective time management, attention to detail, and the ability to meet deadlines is essential. The incumbent must possess the ability to define problems, collect data, establish facts, and draw valid conclusions. The IT1 must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The IT1 updates equipment performance databases including PM and repair histories, repair cost, warranty and service contact info, and inventory information. The IT-1 also coordinates scheduling of Preventative Maintenance (PM) work to be performed by contracted equipment service vendors and cultivates relationships with vendor service representatives to the benefit of JAX. These data, such as ongoing maintenance costs and performance reliability, are subsequently interpreted by the Manager of Scientific Instrument Services and Scientific Services Administration and inform the prioritization of the instrument replacement capital plan and cost containment.
The IT1 writes and evaluates SOP’s and contributes to video documentation for user reference to improve on efficiency of operator learning and on maintenance procedures as to improve effective repair/maintenance resources for unique repairs. The IT1 attends and performs various equipment operations training clinics on an as needed basis.
The IT1 is accountable for monitoring shared equipment and associated equipment. IT1 provides support and basic training to equipment users to ensure the safe and appropriate use of equipment. The IT1 evaluates and stocks supplies for users in the common rooms and conference rooms and assesses equipment functionality on a periodic basis. The IT1 checks equipment usage logbooks and disposes of trash as necessary. Other duties as requested by management, to ensure business and customer needs are met. Maintains and updates associated documentation, participates in continuous process improvements and expense reductions, and ongoing training as required.
Equipment Decommissioning and Redeployment: The IT1, following JAX policies, coordinates with the various groups necessary to safely transfer or dispose of equipment, especially during the lab closure process, when a PI leaves JAX. When situations arise where used scientific equipment becomes available for redeployment, the IT1 will help coordinate the transfer of the equipment.
IT1 may occasionally need to travel to the Bar Harbor campus for training and interactions with Scientific Services staff.
A general understanding of electrical circuitry, a basic understanding of electronics, and/or an understanding of mechanical systems; Associates Degree preferred.
A good understanding of laboratory equipment operations and troubleshooting; 1 to 2 years of relevant experience preferred.
Established proficiency in troubleshooting and problem solving.
Established understanding of good safety practices and a demonstrated history of safe conduct.
Effective interpersonal skills with good “customer service” attitude for interactions with clients. Good written and verbal communication skills for reporting of information to The Jackson Lab community.
Incumbent must be comfortable interacting with a wide range of users and service providers and must be comfortable working in and effective contributing to a team operational environment.
A high level of proficiency in using computers (both Mac and PC) and various software packages, e.g. Word, Excel, Data Management Systems, etc., is required.
Possess strong reasoning and problem solving skills. Also must have the ability for perform physical tasks on a regular basis, including manipulating heavy or bulky scientific equipment.
IT1 will often be required to lift up to 50 lbs.