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Healthcare Intake Agent (Call Center)

A-Line Staffing Solutions Scottsdale, AZ
  • Expired: over a month ago. Applications are no longer accepted.

A-line Staffing Solutions is working with a Fortune 500 Healthcare Company whom are in need of several Customer Service Representatives to become a part of their team, please view details below:

  • This is a a Contract to Hire Opportunity! (Pay increase if hired after contract period)
  • Pay starts at $13.00 per hour | Health Benefits after 90 days
  • Location: Phoenix, AZ 85260
  • Shift: Training: M-F, 7a-330p. Regular shift may be between: 6am-6pm, M-F. OT required during Peak Season​

(Send an updated resume to Jovanna at for immediate consideration~)


The Intake Agent will follow criteria question set prompts to facilitate system-generated approvals. Further responsibilities include maintaining complete, timely, and accurate documentation of all requests, communicating to the physician’s office, pharmacies, intake etc. as needed, and transfers all clinical questions and judgement calls to the Pharmacy Technician or Clinical Pharmacist as needed. You need to have the ability to deal with a diverse customer base in a friendly and confident manner (internal and external customers)

You will also be responsible for receiving calls from physician offices and providing professional and courteous assistance to all callers through the criteria-based process.

The Intake Agent will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team. The Intake Agent will support requirements of the PA team by working as part of a weekend coverage team on a rotating basis where needed.


  • 2 years of relevant experience; high volume customer service and/or call center environments

  • Knowledge of medical terminology and medical billing is a huge plus

  • Knowledge of claim adjudication processes a plus

  • Microsoft Word and Excel proficiency

  • Will be required to complete a typing test and computer basics skills test

Preferred Qualifications :

  • Previous Healthcare Experience and/or Managed Care experience
  • Previous Customer Service Experience
  • Call Center Experience is a plus
  • Excellent written and Verbal Communication Skills
  • Ability to efficiently learn external software programs and multitask between several computer applications


  • High School Diploma or GED Required
  • Associates degree in related field or equivalent experience is preferred

(Contact Jovanna at for immediate consideration~)

A-Line Staffing Solutions


Scottsdale, AZ