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Healthcare Customer Service Representative

A-Line Staffing Solutions Lincoln ,RI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Full time Healthcare Customer Service Rep openings in the Lincoln, RI area with a major healthcare/pharmaceutical company! Looking to hire for several openings, with opportunities for growth. Apply directly to this posting for consideration! Damian Sroka


PAY RATE: $14.00 to $15.00 per hour (possible increase after 90 days)
HOURS: 40+ hours per week, Monday through Friday - 8 hour shift between 7 AM to 8 PM


In this role, you will be responsible for:

  • Respond to leave of absence inquiries regarding quarantine protocol due to the coronavirus (COVID-19).
  • Open leave cases for colleagues who must be placed in quarantine based on the established quarantine protocols.
  • Utilize the myLeave Absence Management platform to initiate and respond to leave of absence requests for personal leaves, health leaves and quarantine cases.
  • Communicating to colleagues, HR team members as well as managers / supervisors and other key stakeholders either verbally and / or in writing.

Required Qualifications:

  • 1+ years of call center experience and/or customer service experience.
  • Human Resource experience is preferred but not required. Basic knowledge of leave of absence and FMLA is a plus.
  • Excellent communication skills, including a strong command of the English language and the ability to clearly articulate details over the telephone.
  • Ability to function in a high volume, production oriented, time sensitive environment.
  • Ability to work with a high degree of accuracy and attention to detail.
  • Excellent written, verbal and listening skills to reflect a friendly, positive disposition
  • Demonstrated ability to maintain information in the strictest of confidence.
  • Ensure the delivery of meaningful, high-quality, timely service to our customers.
  •  Ensure customer information is processed efficiently, accurately, and thoroughly
  • Proficiency with Microsoft Office Products.
  • Strong customer service skills exhibiting a courteous telephone etiquette, patience and professionalism.
  • Ability to provide empathetic services to our customers.


Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
  • Competitive Pay Rate!


Apply now to Damian Sroka for consideration!

Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office

A-Line Staffing Solutions


Lincoln, RI