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Healthcare Call Center Representative

A-Line Staffing Solutions San Diego ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

A-Line Staffing Solutions is working with a Fortune 500 Healthcare company in San Diego, CA whom are in need of an experienced Call Center Representative with healthcare experience to become a part of the team!

Medical Assistants are strongly recommended to apply

Pay rate: $15.50

Schedule:Monday-Friday 8:00am-5:00pm

Location: San Diego with possibility being remote

Recruiter: Seth Klein

Job Description:

  • Effective delivery of company products and services
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing/facilitation of patient orders
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed. * May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.

 

Experience Required:

  • Preferred 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Why Apply: Company Benefits:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Full-Time Monday through Friday, 40 hours per week
  • Competitive Pay Rates

A-Line Staffing Solutions

Address

San Diego, CA
92131 USA