Full time Call Center Representative openings in the Rancho Cordova, CA area with a major healthcare company! Starting ASAP!! Apply now to Thu Phan with A-Line!
- PAY RATE: $15.75 per hour
- HOURS: Full Time - Monday through Friday either 6AM - 5PM (8 hour shift)
- The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- High school diploma or GED required.
- 2 years customer service/call center experience
- Ability to multitask
- Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
- GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
- Competitive Pay Rate!
Apply Directly with Thu Phan for Consideration!!
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