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Healthcare Call Center Representative

A-Line Staffing Solutions Rancho Cordova, CA
  • Posted: 4 days ago
  • $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Full time Call Center Representative openings in the Rancho Cordova, CA area with a major healthcare company! Starting ASAP!! Apply now to Thu Phan with A-Line!

  • PAY RATE: $15.75 per hour
  • HOURS: Full Time - Monday through Friday either 6AM - 5PM (8 hour shift)

Job Responsibilities:

  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Required:

  • High school diploma or GED required.
  • 2 years customer service/call center experience
  • Ability to multitask

Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
  • Competitive Pay Rate!

Apply Directly with Thu Phan for Consideration!!

Data Entry, Healthcare, Admin assistant, call center, mail order medications, Insurance Verification, Pharmacy Tech, prior authorization, reimbursement counselor, Medical customer service Data Entry, Healthcare, Admin assistant, call center, mail order medications, Insurance Verification, Pharmacy Tech, prior authorization, reimbursement counselor, Medical customer service, Call Center, Healthcare

A-Line Staffing Solutions

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