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Healthcare Call Center / Customer Service Representative

A-Line Staffing Solutions Tempe, AZ
  • Expired: 28 days ago. Applications are no longer accepted.

Full time Healthcare Call Center Representative openings in the Tempe, AZ area with a major healthcare company! Starting ASAP!! Apply now to Luke H. with A-Line!

PAY RATE: $16-$18 hourly

HOURS: 40 hours per week, 8 hour shift between 6am-10pm, Monday – Friday

Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

    Job Responsibilities:

    • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

    Required:

    • High school diploma or GED preferred.
    • 1-2 years customer service-related experience required
    • Previous experience with computer applications, such as MS Outlook or data entry software.

    Why Apply:

    • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
    • 401k after 1 year of employment: With employer match and profit sharing
    • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
    • Competitive Pay Rate!

    Keywords: Data Entry, Healthcare, Admin Assistant, Call Center, Mail Order Medications, Insurance Verification, Pharmacy, Prior Authorization, Reimbursement Counselor, Medical Customer Service, Healthcare, Inbound Calls, Outbound Calls, Medicare, Medicaid.

    A-Line Staffing Solutions

    Address

    Tempe, AZ
    USA

    Website