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Entry Level Bilingual Customer Service Specialist

A-Line Staffing Solutions Pittsburgh, PA
  • Expired: over a month ago. Applications are no longer accepted.

A-line Staffing Solutions is working with a Fortune 100 company whom are in need of several Entry Level Benefits Customer Care Associates to become a part of their team!

  • Pay is $15 - $15.50 per hour | Health Benefits after 90 days
  • English and Spanish bilingual candidates preferred
  • Location: Pittsburgh, PA
  • Shift is Monday to Friday; 40 hours per week. NO WEEKENDS
  • This is Temp with Potential to go Permanent
  • Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)

Summary: as a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. You will spend your day either on the phone, or providing assistance through webchat conversations and email.

Key Responsibilities
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner

Requirements:

  • 1+ years of call center experience
  • HS Diploma

Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)

A-Line Staffing Solutions

Address

Pittsburgh, PA
USA

Website